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Mythic25's profile

Contributor

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2 Messages

Thu, Dec 21, 2017 8:56 AM

Denied Unlock Request - Why do you lock my phone in first place?

I bought a new iPhone X about one month ago from BestBuy. I paid in full ($1300+). It's Verizon version iPhone X, it suppose to be carrier free. When I try to use another sim card, it said sim card not supported. I went to BestBuy, a representative told me I should contact AT&T to unlock my phone since it was activated using a AT&T sim card. I am a AT&T PREPAID (GoPhone) customer. I submit a unlock request and got denied. The reason is "Looks like your account hasn't been active for at least 6 months." What should I do to unlock my phone? 

   

 

lizdance40

ACE - Sage

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89.4K Messages

4 y ago

Best Buy sells a universal version that locks to ATT, T-mobile or Sprint or their MVNO if you use their SIM card.  The only place to get an unlocked phone is Apple. 

Submit proof of full price purchase to ATT here @ATTCares and ask for exception to the 6 month lock.

 

Contributor

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2 Messages

4 y ago

I am in China right now, I don't have receipt with me. The point is AT&T shouldn't lock my phone if I didn't buy the phone from them. If I have contract with them, they should have contract data in their database, as a customer I shouldn't be providing the evidence that I own the phone. If AT&T can't proof it's their phone then they shouldn't lock it in first place. I feel my right being violated. 

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