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Contributor

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1 Message

Tue, Feb 5, 2019 12:15 AM

Delayed voicemails

Lately, I have been getting voicemails hours or days after they were first left for me. Why is this? I should be getting voicemails within minutes after someone calls me.

Responses

New Member

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2 Messages

a month ago

My voicemails show up on my phone 24-48 hours late. I’ve tried installing latest software and resetting the network but no luck. I have an iPhone 8.

Note: This comment was created from a merged conversation originally titled Voicemail delay

New Member

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2 Messages

a month ago

Voice mails are not reaching me until several days after they're left. This is unacceptable and a safety hazard, as I'm a caregiver for elderly parents.   What's going on and how this be fixed?

Note: This comment was created from a merged conversation originally titled Delayed voice mails....receiving 3-4 days late!
Brand User
ATTHelp

Community Support

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140.2K Messages

Hello @bnmn.

 

We understand how important it is for you to make sure you're receiving Voicemails on time.

 

To help us out:

  • Are you experiencing any delays with calls or texts as well?
  • What make and model device are you using?
  • Do you have Visual Voicemail?
  • What is your zip code?

 

Please try our Voicemail troubleshooting tool after changing to your device type. Run through the guide in order to confirm device settings and functionality. You may also sign-in for a more personalized diagnostic.

 

Let us know how this helps.

 

Vincent, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

I received a voice mail this morning around 8:00 am that was left for me yesterday at 4:21pm.  I received a message October 22 that was left for me on October 13th.    Fortunately neither of these related to family emergency but I do rely on your service to receive messages from my parents nursing home and delays such as this are simply unacceptable.  

  

Sandi (Edited to remove personal information)

Note: This comment was created from a merged conversation originally titled Delayed voice mail
Brand User
ATTHelp

Community Support

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140.2K Messages

Hey there @wysock!

 

We understand how important it is to receive voicemail messages in a timely manner. We want to look into your experience for you.

  • What is the make and model of your device?
  • How is the signal strength on your phone?
  • How long have you noticed this occurrence with your voicemail service?

Try reestablishing connection with the network by powering your device off, then after several seconds, on again. We invite you to check out some of the troubleshooting steps provided here.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

a month ago

For the past two weeks or so I am getting my voicemails at least 2 days later than when they are left.

Note: This comment was created from a merged conversation originally titled Getting voicemails at least 2 days after they are sent

New Member

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2 Messages

a month ago

My voicemails are not showing up under notifications or under the voicemail tab on my Iphone SE 2020.  Rebooting the phone solved this when it happened previously, but is not solving the issue this time.  The site does not provide any information on how to fix this issue.  

Note: This comment was created from a merged conversation originally titled Voicemail not showing up on Iphone SE 2020

New Member

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2 Messages

a month ago

I have an iphone SE. For the last couple of weeks, messages are not delivered for several days, nor do I receive a notificaiton that I have a message. Today, someone called and when I didn't answer they were not able to leave a message. I tried powering off and resetting my network settings. My husband has an iphone 11 and he is having similar issues. Our zipcode is 55391. Please help.

Note: This comment was created from a merged conversation originally titled Delayed or no voicemail messages

New Member

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4 Messages

a month ago

My calls have been going straight to voicemail without registering in the call log for the past week. The only way I know people are calling is if they leave me a voicemail or text me indicating they called. The DND is not turned on nor is my call forwarding turned on nor is my phone on airplane mode. I have an iPhone 8 Plus and iPhone 11 which have both been updated and are both experiencing the same issue. The two phones are not synchronized and they both were having this issue BEFORE and AFTER the update. I have spoken with customer service and they have had me to reset my network settings, but NOTHING is working. I even reset the entire phones back to factory settings. I also have an android phone on my same account, so I switched out the sim cards with my iPhone and THEN I was able to receive the calls again. This should not be happening with the amount of money I’m paying for service. A few days BEFORE the calls started going straight to voicemail I was being told from my callers that they would hear a message indicating their call was being forwarded. Please advise, this is a nightmare.

Note: This comment was created from a merged conversation originally titled Calls Going Start To Voicemail October 2020
lizdance40

ACE - Sage

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79.4K Messages

If the problem only happens on your iPhones, and not your Android, it's an apple problem, or at least an Apple related problem not an AT&T issue.

Double check in settings on your iPhone that your phone number is selected for sending and receiving calls and texts.

Do your phone's make any noise at all? If they are completely silent, is the volume all the way down? Is the little switch on the side turned off.   (the switch gets my mom at least once a year) 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

a month ago

VM's not appearing until hours or days later!

I've read thru all of this forum - Obviously this is a CHRONIC ISSUE with AT&T.

This is NOT the fault of an individuals device or settings...

Please share with us - What is AT&T doing to remedy this situation????

Thank you.

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Greetings @Feinsts,

 

Thank you for reaching out. We are more than happy to help with your voicemail (VM) concerns.

 

To better assist, we want to know:

  • when exactly did this start
  • what type of voicemail are you using, Basic or Visual VM
  • did you make any changes to you voicemail box recently
  • have you tried troubleshooting your device voicemail

Let us know so we can assist further.

 

Doyin, AT&T community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

4 Messages

a month ago

My calls have been going straight to voicemail without registering in the call log for the past week. The only way I know people are calling is if they leave me a voicemail or text me indicating they called. The DND is not turned on nor is my call forwarding turned on nor is my phone on airplane mode. I have an iPhone 8 Plus and iPhone 11 which have both been updated and are both experiencing the same issue. The two phones are not synchronized and they both were having this issue BEFORE and AFTER the update. I have spoken with customer service and they have had me to reset my network settings, but NOTHING is working. I even reset the entire phones back to factory settings. I also have an android phone on my same account, so I switched out the sim cards with my iPhone and THEN I was able to receive the calls again. (SIM card issue, Not iPhone) This should not be happening with the amount of money I’m paying for service. A few days BEFORE the calls started going straight to voicemail I was being told from my callers that they would hear a message indicating their call was being forwarded. NO, neither of the switches on either side of the iPhones’ are turned off. This is an issue with AT&T device. Please advise, this is a nightmare. (Do not close out my message nor merge it)

Note: This comment was created from a merged conversation originally titled Calls Going Straight To Voicemail October 2020

New Member

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3 Messages

a month ago

AT&T: My answers are the same as the other dozens that have complained... I first noticed the delays a few days ago, I use Visual, and no I've never made changes to my VM.  And yes, I've tried all the suggestions, all to no avail.  The problem is with AT&T not my device!

New Member

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1 Message

a month ago

AT&T: ME TOO!!

My answers are the same as the other dozens that have complained... I first noticed the delays a few days ago, I use Visual, and no I've never made changes to my VM.  And yes, I've tried all the suggestions, all to no avail.  The problem is with AT&T not my device!

New Member

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2 Messages

a month ago

I have a business account with ATT & Voicemails on one of my users phone are not registering on the phone – sometimes for days.  Today, 10/28/20 a voicemail from a customer from Friday 10/23/20 registered (although no missed call registered) and a voicemail from a customer on Monday 10/26/20 didn't register until today.   Need direction on how to resolve this issue.

Note: This comment was created from a merged conversation originally titled Delayed voicemails registering/not received for days
Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Let's look into that for you, @callie28!

 

Try resolving your current voicemail notification experience by making sure notifications are active on your phone:

  • Check Settings > Notifications > Phone.

Also, make sure you're using cellular data:

  • Check Settings > Cellular or Mobile Data.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

I notice that there are individuals and facilities that call me, but these only appear as “recent calls” with no voicemails apparent. I initially assumed that these were “butt dials” or someone accidentally calling my number.

I soon realized that these calls were associated with voicemails, but these were in a “queue”  and only appeared, seemingly randomly, anywhere from 12 to 48 hrs later.

Does anyone know why this happens? Better yet, does anyone know how to remedy this situation? 

Note: This comment was created from a merged conversation originally titled 12 to 48 hour delay in delivery of voicemails

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