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Tue, Feb 5, 2019 12:15 AM
Lately, I have been getting voicemails hours or days after they were first left for me. Why is this? I should be getting voicemails within minutes after someone calls me.
8 days ago
16 days ago
We are aware some customers may be experiencing delays in setting up or retrieving voicemails. We’re are working with the vendor to fix this as quickly as possible.
Meanwhile, you can press and hold the “1” key on your handset to be connected to voicemail.
As soon as we are provided any additional information, we’ll pass it along. We apologize for the inconvenience and appreciate your patience.
The AT&T Community Team
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4 years ago
I am using an LG Go Phone LG-K371 and voice mail messages are delayed for hours or days. A friend has the same problem but she uses an IPhone. We are both served by AT&T...what can be done?
Being able to receive your voicemails in a timely fashion is so important. I know I wouldn’t be happy to have to wait for a notification. Not to worry, I would love to help find a resolution for you!
When it comes to voicemail notifications, there may be a few issues at hand. If the phone does not have a strong enough mobile data connection, it will effect when the notifications come in. However, if you are connected via Wi-Fi Calling, you should receive the voicemails with no issues. To turn this feature on, our Device Support page has all the steps needed. When you reach the page, please select the LG K371 > Tutorials > Calling > Wi-Fi Calling.
If you find you are still experiencing this issue, or aren’t able to toggle Wi-Fi Calling on, our Troubleshoot and Resolve tool can help pinpoint the problem! Once you are on the page, please make sure to select your make/model device > Service/network issues > Voicemail. You can also login for a more personalized troubleshooting experience!
Thank you so much for reaching out! Please don’t hesitate to return to this thread if you have any other questions or concerns.
Michelle, AT&T Community Specialist
I am unable to hear my voicemails, but can visually see that there are voice messages. When I click to "play all", it makes it "unread", but cannot get into the voice message or see visual message. Please help
a month ago
Same issue, but I cannot see the voicemails either. Have been notified by 6 people they have left me voicemails in the last 2 weeks, but I cannot access any. Calling it says "service unavailable" and hangs up. Frustrating.
2 years ago
Have iPhone Xs Max 512 GB, and I'm experiencing voicemails not coming to me timely, and sometimes the next day. Is there a known issue with this happening? I'm in network constantly, and I'm not in any area outside of the network. Why would this be happening?
We understand the need to receive your messages in a timely manner. A reset should clear the delayed voicemail alerts up. Try this:
Let us know if this helps.
James, AT&T Community Specialist
This is my wife's phone and she doesn't get her VM's timely. Could this be a phone issue or is it a network issue. She reboots her phone constantly.
We have the same problem--all of our Iphones have delayed receipt of voicemails--anywhere from 24-48 hours. I also was advised to reset and the problem has continued on ALL of our phones. This is clearly an AT & T issue and not the phone's.
I am having the same issue and this is a real problem. I need to solve this.
I am having the same issue and this is well past being a real problem. I need this fixed ASAP or I will be forced to take my five lines else where.
I have also spoken to ATT twice. They either have no clue or don't care.
I received a voicemail for a job from 2/28/19 and today is 3/8/19. I reset my phone and I continue to get voicemails at least a day (and apparently up to over a week) after they were left by the caller.
I too went in to local AT&T store and they had no clue why it was happening. I have received phone calls on a Friday and not gotten the voicemail until the following Monday. Avg. time is 12 hours to receive a voicemail. I use my phone 95% of the time for work so not getting emails is a real problem. Is anyone at AT&T listening? I left a voicemail, didn't you get it?
It’s starting to be a major problem. It’s causing my schedule to be thrown off because my voicemails would all come in sometimes 5 days later all at once. Sometimes I would get 12 voicemails all at once. This is a carrier issue and I’ve been with AT&T ever since they were called Cingular. They will be loosing a very loyal customer with 5 lines; 2 phones and 3 cellular tablet lines.
Same problem - the phone correctly records "recent calls" correctly but any voicemails show up days later. Monday morning I received 4 voicemails that had been left Friday thru Sunday.
I just started this service because my usual phone under a different provider is with the police to help with a criminal case. Not only was my visual voicemail a week late populating, my vm custom setup still doesn’t take, and I have missed vm’s from my detective, noting a suspect’s arrest, as well as vm’s from the jail stating at what time the suspect would appear for his initial hearing and whether I wanted to give an impact statement because those vms came two days later, and yes, I did!!
I learned that this man had been arrested by watching the news!
Needless to say, this is beyond unacceptable. It was such a chore to set all of this up on a new phone, new service, but I will go back to TMobile and Google Fi if I must because I know the messages will show up on time and the service will work in my garage! Very surprising, disappointing , and costly show from American Tel & Tel!!
And if I have to switch, will be getting my money back!
Same issues here! This thread has gone on for a number of months and no fixes yet. Has anyone found a solution or has AT&T chimed in?
a year ago
This did not help. AT&T: this is not an iPhone problem, but a network problem. What is the solution!? I just received an update of 7 voicemails I had no clue I had. This is costing me money!!!!!
Our business and personal lines (5 total) are all having the same problem. I thought it might be because we moved to a rural location, but after reading these posts, it's clearly a bigger issue. Two messages from our most important client were delayed 48 hours and they were not happy - neither were we! This is entirely unacceptable.
Doctor’s office cancelled my appointment and I showed up not knowing because my VM came after the appointment. This has been going on a long time. I have called on it twice now.
I also have this problem with 2 of the phones on our plan, still no fixes @AT&T ???
I’ve been having this problem for a few weeks now. First, one came through a few hours late, and just now two came through a couple of days late! This is crazy
20 days ago
I am having the same problem. I reset my iPhone and all the stuff AT&T suggested on line. I contacted AT&T November 1st and they said that they reset my voicemail and it should be fixed. Today I got a phone call from realtor. She left a message at 10:04 this morning and I did not get it until 9:55 Just 10 Minutes ago. I also work in mental health care. It’s very important that I have a reliable voicemail. This is unacceptable!
15 days ago
Same issue with phones in our company. VMs delayed for several hours.
Are you paying attention AT&T?
It is November 2020 and it continues. I have had this problem for years! Every phone upgrade, every new iOS, hard reset, factory reset, troubleshooter, nothing works. Now on iPhone 11. Better for a while, now delays of hours or days again.
I'm a doctor and it's critical that I get my voicemails. I can't believe this continues!AT&T What is the matter with you?!
11 days ago
We'd love to help you with this! In most cases you can clear up delayed voicemail notifications by resetting your network settings. This is an iPhone, correct? Go into Settings>General>Reset and select Reset Network Settings. Let us know if this helps.
Please note that Resetting your Network Settings will require you to reconnect to your Wi-Fi and Bluetooth connections. Before doing so, please ensure you know your Wi-Fi password before performing this step.
This didn't do anything. I have ATT Go phone plan and my voicemails are HOURS late. I did the reset and it fixed nothing.
8 months ago
Twice in the last 4 weeks there has been a delay in voicemails... over 12 hours. I tried the fix.. 1 Press and release quickly volume up, 2 down, and 3 right button until you see apple logo ... I don’t see apple logo on step 3.
Thank you for reaching out to us! We'd love to help. If you are experiencing delayed voicemails, we encourage you to try and reset your network settings first. You can do this by going to: Settings > General > Reset > Reset Network Settings. Be sure to save the passwords you have, specifically for the Wi-Fi networks you use.
Another option would be to use our Troubleshoot & Resolve tool. Select your device to begin. On the next page, you can select Voicemail beneath Service/network issues. Follow the instructions and see if this helps. We look forward to hearing back from you!
Collin, AT&T Community Specialist
For the last week I am not getting voicemails or emails until days later. Yesterday there was no internet service once off home WiFi. In other words no directions to the location I was going to. What is the problem with our service and when will it be corrected?
I had the same issue today. This is very upsetting since it was important information. It could have been an emergency.
I’ve had delayed voice mails twice in the last 2 weeks. I can’t remember the details from last week but today, Saturday, I had 2 voicemails come in that were left Thursday afternoon.
I just received a VM from 4 days ago. They’re coming in anywhere from hours-days later, even if I open up the voicemail tab
I just followed the steps suggested above regarding resetting network setting. This didn't work. I had someone call my phone to check if they reached my vm and if their "test" comes through. NOTHING! Does anyone have any new suggestions?
I am encountering the same issue as well
Same problem- starting a new job next week and missed an extremely important voicemail. I still don't have it, but new boss emailed: "I left you voicemail with your onboarding information." Last week a similar thing happened where a voicemail showed up a day after the person left it, along with several other voicemails all at once. Makes me wonder if there are voicemails I am *never* getting. I'm on hold now going on 25 minutes to report the problem.
Same thing here. A voicemail came through two days after it was left. I feel that I'm being forced to purchase a new phone. Looks like this is pretty common. AT&T needs to come up with a reliable fix or there will be another (Edited per community guidelines) suit filed.
Same here. Some voicemails come within minutes and some take hours. Who knows if I'm missing some altogether.
Today, Saturday 10/26/2019, I received two voice mails. One was dated Tuesday 10/22 and
the other was dated Wednesday 10/23. I assume this is an AT&T problem. Has this problem
been resolved? If not, when can I expect it to be fixed? Thanks.
Thanks for reaching out on this. Where these delayed messages, sent on those days but not received or alerted until now, or were they sent now with a delayed timestamp? We'd love to help with this.
The voice mails were time stamped and sent on Tuesday and Wednesday. They both
were received Saturday. I hope this helps.
Thanks for letting us know. We're sorry you're having problems with your voicemail. We understand how important they can be. A recent software update is causing issues for some of our customers. As of right now, we do not have an estimated time of repair. We do apologize for the inconvenience.
Sean, AT&T Community Specialist
I’m having the same issue. Losing money!
21 days ago
This is horrible for a small business. How do I fix the issue???
Me also. I do not receive my voicemails for days. I have an iPhone XR.
I have an iPhone XS Max (with the latest IOS) and have had a consistent issue with getting phone calls, having them go to voicemail (as they should) but the notification on my phone that there is a voicemail and the voicemail themselves are always hours and sometimes days later. I have tried to reset my voicemail password (and power cycle) and run the AT&T system diagnostic (and power cycle) and there hasn't been a change.
Thank you for reaching out to us! We'd love to help.
If you are experiencing delayed voicemails, we encourage you to try and reset your network settings first. You can do this by going to: Settings > General > Reset > Reset Network Settings. Be sure to save the passwords you have, specifically for the Wi-Fi networks you use.
Are you using the standard voicemail, or visual voicemail? If not, we also encourage you to set up visual voicemail to see if this helps with the situation.
We look forward to hearing back from you!
I tried chatting about this but it wasn't available. I have been experiencing delayed voicemails of up to a day. I have tried doing the network reset but that hasn't helped. Any other suggestions would be appreciated. Thanks.
Thank you for your concern.
We want to address why you're experiencing delays with receiving voicemails.
With more details, we'll be able to assist you to the best of our ability:
Please reach back out to us at your earliest convenience and we'll be more than happy to assist.
Jonye, AT&T Community Specialist
I am not receiving voicemail messages nor am I getting a notification that I have one. Has been going on most of the week. AT&T techs can't fix - have called 3x and they have now said the engineers are working on it as it is a known problem. Anyone else experience this? Very frustrating.
Thank you for reaching out to us. We'll be happy to look into this for you.
What kind of phone do you have? Is this still going on today (10/21)? What troubleshooting have you tried? With more details, we'll have a better idea of how to proceed.
Darais, AT&T Community Specialist
My voicemail page suddenly showed "Visual voicemail isn't available."
Let's look into that for you, @aliceintx!
To provide optimal support with your current Visual Voicemail experience, we want to know more about your case:
Additionally, you may want to just wait a bit and then try using the feature again. It may sound strange, but at times, these hiccups usually straighten themselves out after a while.
Let us know how this worked for you.
Lar, AT&T Community Specialist
I am using a Galaxy s10e with visual voicemail. I attempted to access my voicemail and received the message, "I'm sorry. Someone has already entered into your voicemail using that password. Please try again later." I then opened the visual voicemail app to see the messages. Although the list of messages (read and unread) is there, when I attempt to open any of them, I get a message stating,"messages already deleted!" I didn't delete these messages and cannot access them. Please advise!
We want to look into this for you, @jmfdrums!
There are several steps you can take to resolve your Visual Voicemail (VVM) experience:
This just started. When someone calls and I dont answer it doesnt go to voicemail it says, wireless customer is not available. I have never had a issue with this before can someone help ??
What kind of phone do you have? What zip code are you located in? Are you having any other issues with your phone? Have you tried any troubleshooting? With more details, we'll have a better idea of how to assist.
Samsung Galaxy Note 8, zip code is 48877 and I have redone my voicemail. This is the only issue I have ever had with this phone. Thank You for any help
We appreciate you for providing us with the make and model of your device along with the zip code.
As we checked, there doesn't seem to be any signs of poor network connection in the area. Feel free to try some troubleshooting for voicemail, to see if that helps.
Jacob, AT&T Community Specialist
My iPhone 11 will not send callers to voicemail anymore I set it up months ago
When did this start happening? What zip code are you located in? Are you having any other issues with your phone? Have you tried any troubleshooting? With more details, we'll have a better idea of how to assist.
Hi, My Voicemails aren't showing up on my phone and I noticed some are delayed for a week. hey seem to be recorded with At&t account since i can call in and retrieve them but they're not being pushed to my phone. This phone was previously on another plan and I changed the SIM to a prepaid number on a new plan. Everything was normal before I switched plans and I would previously receive voicemails instantly. thanks in advance-
Hello. The last week or so I've had the following issues. I have an iPhoneXR on AT&T Prepaid.
- Group messages containing iPhone and Android users give me "Message Send Failure" almost every time when I try and send a message.
- Voicemail notifications on the iPhone show up hours later. I tried calling my number yesterday to check to see if I had any messages and I got a response that "My password was entered incorrectly" even though I hadn't entered anything. I've talked to another AT&T user who had this happen recently.
We're here to help with your group messaging and voicemail concerns.
To point us in the right for group messaging:
For Voicemail please try out troubleshooting tool after changing the device make and model. You may also sign in for a more personalized diagnostic for your iPhone XR.
Let us know how this helps as well as the answers to those questions when you are able.
Vincent, AT&T Community Specialist
Are you able to receive message while in a group message from non-iPhone users? - YesCan you send/receive messages from Android users in a one-on-one scenario (SMS)? - Yes
Try resolving your group messaging experience by power cycling your device:
If your experience persist despite the first step, make sure MMS Messaging and Group Messaging are enabled in the phone settings for Group Messaging to function properly:
Also, try accessing your voicemail messages from another phone:
How can we improve?
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