The new iPhone 15
nobody_cares_what_my_user_name_is's profile

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1 Message

Thursday, July 28th, 2022 2:50 AM

Delayed Voicemail Notifications

I have an iPhone, and I don't seem to receive any notification at the time when someone leaves me a voicemail. Notification is often delayed by several days. For example, my partner just called me, and immediately after our phone call, I received 2 voicemail notifications that this same person had left messages both 14 and 10 days earlier. Why am I not receiving any notification when the voicemail is recorded??

Community Support

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229.9K Messages

2 years ago

Hello @nobody_cares_what_my_user_name_is, we're happy to help with troubleshooting steps to resolve your voicemail concerns. 

 

To start, let's check your device settings. Check Settings > Notifications > Phone. Make sure that notifications are on and that the Badge App Icon is enabled. Also, make sure that you're using your voicemail on cellular data and not Wifi.

  • Temporarily disable Wifi and see if any notifications come through.
  • You can also try using our troubleshoot and resolve tool for detailed voicemail troubleshooting steps and common solutions. Simply select the Make and Model of your device and Sign in to run real-time diagnostics on your voicemail.

Keep in mind: Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this:

  1. Turn your phone off for 10 seconds and then back on.
  2. Place a test call to 611.
  3. Do one of the following:
    • If the test call is successful, press and hold 1 to dial into the voicemail system.
    • If your test call fails, confirm you have wireless coverage.
    • If Visual Voicemail won't download, press and hold 1 to check your messages.
    • If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off

If you have any further questions or concerns, please don't hesitate to reach out. We'll be happy to help. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

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