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nicole23's profile

Contributor

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1 Message

Monday, January 1st, 2018 3:00 AM

Data won't work after returning from abroad

So I was in Mexico for a week, and my texts came and went fine. I turned my roaming on while there, but when I came back to the US it won't work at all.

Community Support

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232.9K Messages

6 years ago

Hey @nicole23!

Thank you for reaching out and welcome to the Community Forum! I am sorry to hear about your phone not sending or receiving texts. No worries, I am here to help!

May I ask if you have tried turning your phone off, then back on? It may need a little push to reset itself since it is back in the US.

It may also need to be re-registered to the network itself, this can be done by going to Settings > General > Reset > Reset Network Settings for an iPhone. Just to let you know, this will delete any Wi-Fi passwords you have saved, you will need to re-enter the password when you reconnect to Wi-Fi.

For an Android, please go to Settings > Backup and Reset > Reset Network Settings > Reset settings.

Another great tool we have is our Troubleshoot & Resolve Tool. Please sign in to get a personalized experience for your device.

Please let me know how it goes!

Jackie, AT&T Community Specialist

(edited)

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