The new iPhone 15
bluemoon7777777's profile

New Member

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3 Messages

Monday, February 6th, 2023 2:57 AM

Current status - Denied We can’t unlock your device because it’s no longer active on an AT&T account.

Please help!

I tried to unlock my iPhone I used to use while I was on AT&T through the official AT&T unlock page, but it was denied.

This phone satisfied the unlock requirement and I properly chose [NO] for [Do you have a mobile number from AT&T?] option and entered correct the phone's IMEI #, I still getting the below status update.

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Current status - Denied

We can’t unlock your device because it’s no longer active on an AT&T account. Resubmit your request and select Nowhen asked, "Do you have a mobile number from AT&T?”.

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I tried multiple times for 2 different iPhones, but I got same results. Here is the one of the unlock request didn't go through...  NUL722574827300.

I realized that same incidents were posted in this forum.  Please help me unlock my iPhone.  Thank you.

ACE - Expert

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64.7K Messages

1 year ago

There is no requirement for the phone to be active on an ATT account. That is a bogus response that probably means the imei of the phone you are trying to unlock is no longer in ATT’s database. You need advanced tech support to research your imei. Your best option to make that happen is to escalate to corporate by filing an FCC or BBB complaint.

Community Support

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229.7K Messages

1 year ago

Hi bluemoon7777777, we understand how important it is to unlock your device, we want to help!

 

In order to do so, we want to invite you in to a Direct Message(DM) so we can run an eligibility check and let you know if we are able to unlock your device on our end. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply back. 

 

We look forward to working with you towards a resolution! Again, keep an eye out for our DM!

 

Rhoda, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

Hi Sandblaster,

Thank you very much for your prompt reply. 

I got a DM from AT&T community specialist and hope she could help me unlocking my iPhone.  I will report you back once my case is moving forward/resolved.  Thanks, again.

Bluemoon7777777

New Member

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6 Messages

1 year ago

I received an unlock code from MS, but it was unsuccessful. Has anyone experienced a similar issue? I am currently waiting for a new code. I confirmed that the IMEI number was correct. Is there anything I am doing wrong? I inserted a non-ATT SIM card and entered the 16-digit numerical code, but it still displayed "Sim Network Unlock Request Unsuccessful". Is there a specific method for entering the unlock code that I am missing?

ACE - Master

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10K Messages

1 year ago

@JunaNougsot  What phone are you talking about?  iPhones don’t use an unlock code that you enter.  iPhones unlock via Apple’s servers.

ACE - Sage

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116K Messages

1 year ago

@JunaNougsot

You hijacked someone else's thread in the Apple section, Apple iPhones do not have codes for unlocking. Please create your own thread in the Android section

Community Support

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229.7K Messages

1 year ago

Hello @JunaNougsot, we understand the importance of unlocking your device. We're happy to provide steps to help resolve your concerns. 

 

Thank you, @dwill05 for the information provided. That is correct, you have to submit an unlock request for iPhones, but you won’t need an unlock code to complete the process.

 

You can submit a new request if you lose your unlock code. There’s a limit to the number
times you can try to enter the code to unlock your device. The specific number depends
on your device model and manufacturer.

  • You can find specified steps for your device by visiting our AT&T Unlock Code Instructions. You can scroll to find the make and model of your device and follow the steps provided. 

Follow instructions carefully. Use extreme care during the unlock process. If you incorrectly
enter an unlock code too many times during the life of the device, you’ll permanently disable
the unlock ability.

 

Feel free to reach back out to us if you have any questions, and we'll be happy to help. Thank you for reaching out to AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

Hi ATTHelp,

I was out of state last week and so I missed your DM.  I just checked the DM and realized that I could not post my comment anymore.  Would you pleas send me another DM link?  I am available and ready to finish resolve my cases.  Thanks in advance.

Best regards,

Bluemoon7777777

Community Support

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229.7K Messages

1 year ago

We're here to assist you with unlocking with your device @bluemoon7777777

 

It's our pleasure to assist you with unlocking your device. Please meet us in a private message so that we can get look into getting your device unlocked! Our message to you will be found in the chat icon, in the upper right-hand corner of this page. We look forward to speaking with you. 

 

Marilyn, AT&T Community Specialist

New Member

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3 Messages

1 year ago

Hi. I also met the same case.  please check help me
imeil 359811268828834

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