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MistyNYC's profile



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Monday, August 4th, 2014 10:03 PM

Cracked iphone- horrible AT&T Retail Store service

I had a little crack on the corner of my iphone 5s.  Continued to use it for over a year with no problems, no additional damage.  Then the screen cracked and was completely unusable.  I went in to a local, authorized AT&T retail store where I was told I qualified for insurance, but  would have to wait 5 days for a new one to arrive in the mail or they could fix the screen in 2 hrs.  Given the choices- I picked the later.  They charged me $130.  It took 3 hrs, instead of 2.  The metal frame was bent and it cracked again (normal use, no accidents, dropping, etc) in the exact same spot!! Who can I contact to complain about this retailer? 


AT&T Authorized Retailer

484 Avenue Of The Americas

New York NY 10011



60 Messages

10 years ago

You must have an iPhone 5. The 5s wasn't released until last November, so you couldn't have used it for more than a year...
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