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Russellrose's profile

Contributor

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3 Messages

Fri, Dec 5, 2014 2:08 PM

Confused about upgrade vs NEXT

I promise that I am an intelligent person, but I am feeling really stupid right now. I was due an upgrade on my iphone in June.  I didn't upgrade then, but saved it so I could use it to get the iphone 6 for my husband for Christmas.  When I went into the store, they told me that I needed to do the NEXT program- pay sales tax and then installments each month (price different-depending on over how many months payments spread).   It doesn't seem like much of a gift if he opens the box and I say, "Merry Christmas!  and btw, our bill will be $21.67 more for the next 30 months!"  So, what happened to the upgrade?

bizhui

Scholar

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457 Messages

8 y ago

Let me try and see if my explanation work for your confusion.

I am assuming that you are on a old type of plan, the one that has limited of minutes plan? If that's not the case, please correct me, so I can update my explanation for you.

With this assumption, the upgrade is only available once your exact two year contract is up.

The upgrade back in the old day is that you get a device, and you pay a discount price for the device and sign another two year contract, which still apply, but most of the time when you go to a store, they don't want you to do this option.

AT&T Next will remove your old plan, and place you with the new plan that's unlimited of talk and text, but limited of data. Once they put you with this plan, the two year upgrade with the discount of device will no longer be available. 

 

Bottom line, if you want to do your upgrade with the two year contract, your chance of getting the device in the store is low down to near 0.1%, you can talk to the sales rep about what you are interested, but you will have to order the phone on your own through other channel, so you might need to wait a bit to get your phone. 

 

Please correct me if there's anything that can be wrong. 

sandblaster

ACE - Expert

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57.8K Messages

8 y ago


@bizhui wrote:

Let me try and see if my explanation work for your confusion.

I am assuming that you are on a old type of plan, the one that has limited of minutes plan? If that's not the case, please correct me, so I can update my explanation for you.

With this assumption, the upgrade is only available once your exact two year contract is up.

The upgrade back in the old day is that you get a device, and you pay a discount price for the device and sign another two year contract, which still apply, but most of the time when you go to a store, they don't want you to do this option.

AT&T Next will remove your old plan, and place you with the new plan that's unlimited of talk and text, but limited of data. Once they put you with this plan, the two year upgrade with the discount of device will no longer be available. 

 

Bottom line, if you want to do your upgrade with the two year contract, your chance of getting the device in the store is low down to near 0.1%, you can talk to the sales rep about what you are interested, but you will have to order the phone on your own through other channel, so you might need to wait a bit to get your phone. 

 

Please correct me if there's anything that can be wrong. 


This is wrong. Upgrading via Next does not remove your old plan nor does it force you to change your plan. 

 

To the OP, if you are eligible for the 2 year discounted phone upgrade, then you absolutely should still be able to get that whether you order online or buy from a store. However, if you are on a mobile share plan and if you are getting the "out of contract" discount on the line you want to upgrade, you will lose that discount if you upgrade at the 2 year contract price. Depending on the discount, upgrading that way could actually cost more than upgrading via Next. If you are on one of the old plans, then the 2 year contract upgrade will be cheaper.

 

To the original question of what happened to the upgrade, it is possilbe that when you were notified of being eligible for an upgrade, they were saying you were eligible for a Next upgrade. You are not eligible for a 2 year discounted phone upgrade until your previous contract expires.

ACE - Sage

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97.5K Messages

8 y ago

It sounds like you want to use your upgrade for your husbands line. You can trade your upgrade and keep the same phone plan.

If you don't use the phone a lot this plan is probably a better cost option that the Next plan with separate data and line charges.
cousintim

Professor

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1.7K Messages

8 y ago

Go back to same store within 14 days of your purchase.  Find the person who sold you the Next plan and phone (or his/her manager) return the phone and insure that your old plan and upgrade eligibility are reinstated.

Contributor

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3 Messages

8 y ago

I don't know what qualifies me for a Next upgrade, but I was due an upgrade in June (2 years with phone).  I didn't use the upgrade then because I was waiting for Christmas...

Contributor

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3 Messages

8 y ago

I didn't do anything after talking to the salesperson and his manager.  I've been trying to figure out what it all means before committing to anything.  

bizhui

Scholar

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457 Messages

8 y ago

Don't believe what the rep and the manager tell you in the store. I seen too many people said they got lie lie lie, nothing but a lie. So, just be careful out there. A lot of those salespersons are not honest any more. 

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