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New Member

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2 Messages

Friday, February 19th, 2021 9:24 PM

Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee? 

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

3 years ago

There should be a number and name on the window or door with the owners name and number. Could be an individual could be a large company owning many locations 

Former Employee

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32.9K Messages

3 years ago

First step is to find out if it’s an authorized retailer or a corporate store. 

ACE - Expert

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64.7K Messages

3 years ago

There is no formal complaint process. Either contact the store manager or file a complaint through the BBB. Be aware that employees in authorized retail stores are not ATT employees. Authorized retail stores are independently owned and operated.

New Member

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2 Messages

3 years ago

Thank you for the help. They are an authorized retailer. 

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