Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

romad

Scholar

 • 

339 Messages

Tue, Oct 4, 2016 3:29 AM

com.apple.mobilephone error 1035 meaning?

iPhone 6 iOS 10.02

 

I got this error message when I tried to update my voicemail greeting.

 

Any idea how to fix it?

Responses

Accepted Solution

Official Solution

Community Support

 • 

15.2K Messages

3 years ago

 

Mega_Tools.jpgHello Community, 

 

Although this is an older thread, we still see a lot of traffic and similar questions for this issue. We wanted to take a moment to summarize the issue, and provide a solution.

 

The Error & The Fix

The error you are receiving indicates there was an issue with your Visual VM, and it needs to be set up or reset up. Sometimes calling your voicemail and listening to a message may resolve the error. If that does not work, we recommend you visit our Troubleshoot & Resolve app listed in our Visual Voicemail support link for specific instructions to resolve this on your device.

 

Note: Because many devices use this feature, be sure you have the correct device selected for tutorial.

 

Ace Solution

Here is a great solution provided by @SundanceD!

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Tutor

 • 

1 Message

a year ago

I had same problem and pressing 1 to dial voicemail fixed it without doing anything else.

The iphone voicemail app appears to lose sync with the carriers voicemail. By pressing 1 and going into voicemail the old-school way, it dials into the AT&T vmail server and you are prompted for your passcode. I entered the passcode and recorded a new outgoing message. Then I hung-up. Immediately the visual voicemail started working again and voice messages started appearing again.

No iphone setting changes required.

 

 

Tutor

 • 

1 Message

4 years ago

Good Morning,

 

I had this error as well.  Go to settings and turn your cellular data on.  That fixed my problem, hopefully it will fix yours.

romad

Scholar

 • 

339 Messages

4 years ago

It is already on, so that wasn't the problem.

Contributor

 • 

1 Message

4 years ago

I have the same problem and the data are on as well 

 

Contributor

 • 

2 Messages

4 years ago

I have the same problem and the data is turned on as well 

 

Tutor

 • 

1 Message

3 years ago

Ur phone shoud not be running on Wifi. Only cellular data. Turn the wifi off and turn the data on. Save ur vm greeting after that DONT forget to turn ur wifi back on.
romad

Scholar

 • 

339 Messages

3 years ago

It DID NOT have WiFi on.

romad

Scholar

 • 

339 Messages

3 years ago

OK, after talking with AT&T support, I was ready to do my "last resort" action of doing a complete restore of the iOS and reloading from a backup. However, I decided to make one more attempt and wouldn't you know it, this time everything worked! I even redid it a couple of times to make certain. Thus it looks like there must have been some glitch ether in the phone, at AT&T's servers, or in the cellular connection between the two.

 

So a big THANK YOU to all who replied with suggestions even if they didn't pan out in the long run.

Fia289

Tutor

 • 

5 Messages

3 years ago

Still have this problem with my 2nd line (business line) and I've utilized the recommended fixes. No joy. Based on the number of complaints on this simple issue, you would think Apple would actually address it with programming instead if this Junior Acheivement / do it yourself approach. It's nonsense. BTW - no problem with my primary ATT number, so this can obviously be fixed pretty easily.
LVLVLVLV

Tutor

 • 

2 Messages

3 years ago

I'm having the same problem.  What exactly was the fix?

jt212s

Professor

 • 

1.1K Messages

3 years ago

My first suggestion would be force restarting the phone by holding down the power and home buttons (or volume down for iPhone 7 and 7 Plus).

 

I would then make sure you have the latest carrier update: https://support.apple.com/en-us/HT201270

 

If that doesn't work, I would reset network settings, by going to Settings->General->Reset->Reset Network Settings.

 

That will also erase any wifi passwords you have (and erase them on any other iOS/macOS devices attached to the same iCloud account if you are using iCloud Keychain on the phone and other devices), so make sure to log back into any wifi networks as needed.  You can also chat with someone to see if they can help:

Wireless (Mobile, GoPhone, Hotspot) Chat With Us Here 

 

If those don't work, before doing any further backup and restores or restoring as new, I would contact AppleCare at 800-275-2273 between 7am-10pm central time.

Justin

If this solved your problem, please consider accepting this as the solution so that it can help others in the future. Please remember that this is a customer forum and all of the answers we provide are through our own research, experience, or personal knowledge.
romad

Scholar

 • 

339 Messages

3 years ago

AFAIK, there wasn't an obvious fix; the fault just disappeared when I made one last try before wiping the iPhone and restoring.

 

As I said in post 8 above:  "Thus it looks like there must have been some glitch ether in the phone, at AT&T's servers, or in the cellular connection between the two." Perhaps some bit didn't get flipped when it was supposed to do so.

LVLVLVLV

Tutor

 • 

2 Messages

3 years ago

I got the fix! Hold your finger on 1 and it sets it up
Fia289

Tutor

 • 

5 Messages

3 years ago

Actually - no - it does not.
AT&T TV – All Your Entertainment In One Spot.  Learn more…