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Tue, Oct 4, 2016 3:29 AM
iPhone 6 iOS 10.02
I got this error message when I tried to update my voicemail greeting.
Any idea how to fix it?
6 months ago
4 years ago
Although this is an older thread, we still see a lot of traffic and similar questions for this issue. We wanted to take a moment to summarize the issue, and provide a solution.
The Error & The Fix
The error you are receiving indicates there was an issue with your Visual VM, and it needs to be set up or reset up. Sometimes calling your voicemail and listening to a message may resolve the error. If that does not work, we recommend you visit our Troubleshoot & Resolve app listed in our Visual Voicemail support link for specific instructions to resolve this on your device.
Note: Because many devices use this feature, be sure you have the correct device selected for tutorial.
Here is a great solution provided by @SundanceD!
Tim, AT&T Community Specialist
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2 years ago
I had same problem and pressing 1 to dial voicemail fixed it without doing anything else.
The iphone voicemail app appears to lose sync with the carriers voicemail. By pressing 1 and going into voicemail the old-school way, it dials into the AT&T vmail server and you are prompted for your passcode. I entered the passcode and recorded a new outgoing message. Then I hung-up. Immediately the visual voicemail started working again and voice messages started appearing again.
No iphone setting changes required.
I had this error as well. Go to settings and turn your cellular data on. That fixed my problem, hopefully it will fix yours.
I have the same problem and the data are on as well
I have the same problem and the data is turned on as well
It DID NOT have WiFi on.
OK, after talking with AT&T support, I was ready to do my "last resort" action of doing a complete restore of the iOS and reloading from a backup. However, I decided to make one more attempt and wouldn't you know it, this time everything worked! I even redid it a couple of times to make certain. Thus it looks like there must have been some glitch ether in the phone, at AT&T's servers, or in the cellular connection between the two.
So a big THANK YOU to all who replied with suggestions even if they didn't pan out in the long run.
I'm having the same problem. What exactly was the fix?
My first suggestion would be force restarting the phone by holding down the power and home buttons (or volume down for iPhone 7 and 7 Plus).
I would then make sure you have the latest carrier update: https://support.apple.com/en-us/HT201270
If that doesn't work, I would reset network settings, by going to Settings->General->Reset->Reset Network Settings.
That will also erase any wifi passwords you have (and erase them on any other iOS/macOS devices attached to the same iCloud account if you are using iCloud Keychain on the phone and other devices), so make sure to log back into any wifi networks as needed. You can also chat with someone to see if they can help:
Wireless (Mobile, GoPhone, Hotspot) Chat With Us Here
If those don't work, before doing any further backup and restores or restoring as new, I would contact AppleCare at 800-275-2273 between 7am-10pm central time.
AFAIK, there wasn't an obvious fix; the fault just disappeared when I made one last try before wiping the iPhone and restoring.
As I said in post 8 above: "Thus it looks like there must have been some glitch ether in the phone, at AT&T's servers, or in the cellular connection between the two." Perhaps some bit didn't get flipped when it was supposed to do so.
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