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What is happening with 3G?
W

New Member

 • 

1 Message

Thu, Mar 25, 2021 9:14 PM

Certain Calls going directly to Voicemail

I have an issue with a new 12 Pro Max of calls going directly to voicemail.  This also happened with my iphone 10 from which I upgraded (trying to fix this same issue).  I went through all the apple steps to ensure phone settings were correctly set.  I have even added a few of the numbers that go to voicemail in my contacts to see if that would fix.  I have deleted the call protect app, and reset my network settings, to no avail.  I do get calls but a again, some go directly to voicemail.  How can I fix this?

ATTHelp

Community Support

 • 

176.1K Messages

8 m ago

Hello @WRVMAY,

 

We'd to look into why some of your incoming call go straight voicemail. 

 

Have you tested out our Troubleshooting tool. This tool can find possible technical and service concerns, and can result in quick fixes. Just select your device and follow the steps for voicemail.  

 

Let us know what result you find.

 

Jonye, AT&T Community Specialist 

 

 

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