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Sun, Sep 20, 2020 6:58 PM

cellular update failed

Phone cannot make or receive calls or texts. Only working on WiFi and only other Iphones. I have an Iphone XR.


Brand User

Community Support


136.7K Messages

a month ago

Hello @zombee1973,


Thank you for your concern.


We would love to address your inquiry in regards to your cellular data.


With more details, we'll be able to assist you to the best of our ability:

  • Are you receiving an error message? If so, what does it state?
  • Have you tried Troubleshooting your device? This tool provides guided steps that identifies technical concerns and can result in quick fixes. 
  • How are you enabling your cellular data? What steps are you using to turn on the cellular data? 

Please reach back out to us at your earliest convenience and we'll be more than happy to assist.


Jonye, AT&T Community Specialist

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