For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15
ocme31's profile

2 Messages

Monday, March 4th, 2024 9:05 PM

card sim lock

i want to unlock my card sim

Accepted Solution

Official Solution

ACE - Expert


24.2K Messages

2 months ago

Use the unlock portal on AT&T's site.

ACE - Master


10.4K Messages

2 months ago

Are you asking to unlock the PHONE to use with other carriers, or trying to unlock the SIM, which requires a PUK code?  Two different things.

2 Messages

2 months ago

Yes I ask to unlock the SIM card to use other carriers

Community Support


231.4K Messages

2 months ago

Hello @ocme31


We hear you, and we would like to help you with device unlock. 


Please ensure that the device meets the below unlock requirements: 

  • AT&T phone or device
  • Not active on another AT&T account
  • You must wait 60 days from purchase date (Installment Plan pay off & Pay in Full).
  • Not reported as lost or stolen or involved with fraud.
  • Account is not past due if less than 30 days. 

You can submit a request a device unlock using the link: Once you submit the request, we will review the details and help you further with unlocking the device. 

Hope this helps! Feel free to revert further assistance.  

Thank you for contacting AT&T Community & Forums,
Veronica, AT&T Community Specialist

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