AT&T Community Forums

Can't use iMessage and Facetime

Recently, i just can't use iMessage and Facetime on my iphone 5s. I don't know what was happened. i followed every instructions from Apple support web. But it didn't get better. I still can't use iMessage and Facetime. Need Help!!

Responses

formerlyknownas

ACE - Sage

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117K Messages

9 years ago

Are you getting an error message?
Have you made any changes? Password?

More information please.

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ATTMobilityCare

Community Support

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15.2K Messages

9 years ago

Hi @vincentlin88

I’d be happy to help with your iMessage and Facetime issue! As lizdance40 has posted, we would need some more information in order to provide accurate troubleshooting steps. As a general guideline, first check the following:

Ensure data is working by disabling WiFi and loading a webpage
Sign out of your Apple ID in both services, then reboot the phone before signing back in
Reset Network Settings via Settings>General>Reset

If issues persist, please contact Apple at 800-694-7466 or bring the device by your local Apple store for assistance.

I hope this helps!

Thanks,

Charise

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