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Can't update password for email on iPhoneX

We reset the password in our Att.net mail account to acces the account from a PC, but now we can't update the password on our phone. It takes us to a reset, we enter everything and it keeps on looping. What do you suggest?

Responses

ATTHelp

Community Support

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231.5K Messages

4 years ago

Greetings @bjansen1318,

We want to take a closer look into your email access concerns.

In order to best assist, we'd like to have some clarifications;

how long after you reset the password on the PC did you try to access the email on the phone
did you clear the cache, cookies on your phone browser when you tried
what error message is coming up when you tried accessing the email on your phone
are you still able to access the mail through your computer

Let us know so we can assist further.

Doyin, AT&T Community Specialist.

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bjansen1318

New Member

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3 Messages

We have cleared the cache and cookies. It requests that we reset the password, once we do that, it loops us into another screen to log in. We use the new password to log in and it loops us back to a window to reset the password. We have not worked on this in 10 days.

What else do you suggest?

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4 years ago

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formerlyknownas

ACE - Sage

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117.2K Messages

4 years ago

Delete the mail account from your phone. Then add it back with the correct new password

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bjansen1318

New Member

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3 Messages

That didn't work either.

Like

4 years ago

0

bjansen1318

Can't update password for email on iPhoneX

ATTHelp

bjansen1318

formerlyknownas

bjansen1318

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