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Sun, Aug 5, 2018 2:33 AM

Can't unlock phone, even though it has been payed off.

It has been a month since I have payed off my phone in order to unlock. I am currently overseas and am unable to use my phone or make any progress with unlocking. I have the receipt for paying off my phone and was told that it should be working far before now. I get an error message when going through the process that says "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request." 


Please help as I need my phone for business while I am out here for the next few months.


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Community Support


136.2K Messages

2 years ago

Hello @brian12,


For assistance while you're outside of the United States, please Call +1.314.925.6925, 24 hours a day, 7 days a week. It's a free call from your AT&T wireless phone.


Sean, AT&T Community Specialist



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2 Messages

2 years ago

I have the same issue, but I'm stateside. Do you have a phone number to call, where someone can help me? I have tried online chat without success!



4 Messages

2 years ago

 Having same problem since past 10days with a new case opened every 2 days. Phone paid off 2 months back.

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