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GabrielMoraisMeireles's profile

2 Messages

Tuesday, January 30th, 2024 8:34 PM

Closed

Can't unlock my phone devide

I've been trying for several times to unlock my cellphone so that I can use it with other operators. After many attempts using the link https://www.att.com/deviceunlock/unlockstep1, it either says that I've tried for too many times and need to wait more 24h (even when I can't go through step 1) or tells me to call the number 1800 331 0500. 

The problem is there I'm not in the US at the moment, and even when I call them as suggested, I can't get to a real operator. I would like to know if there is any email to contact the company or what else could be done, because it has been frustrating to be locked to the operator and in a place where I can't use it.

This conversation has been merged. Please refer the main conversation:

unlock request was denied due to too many attempts after submitting only one request

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