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11 Messages

Thu, Jan 16, 2020 1:55 AM

Can't unlock my iphone

I am with ATT and have a bundled account Uverse Internet. I have 4 phones which I planned to unlock. I met eligibility criteria to unlock the devices. For two of my phones the unlocking website kept saying - "Looks like the IMEI number you entered doesn’t match an AT&T device". I had to post that in this forum and Sean from ATT side resolved the problem (basically he submitted the request on my behalf)

Now for my 3rd phone I am facing the same problem - I get the same error message. Can somebody from ATT side please take a look?

I am not providing my account / phone number here but if you send me a PM, I will be more than happy to share those details.



ACE - Sage


70.3K Messages

a month ago

This is a customer populated Community forum, you cannot reach AT&T by posting here. Please call AT&T or use chat.

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



796 Messages

a month ago


This is a customer forum. for help with that, visit and try again or call customer service via (Phone number hidden) and say “unlock” when promoted for reason for call to get a reprentative to look into it and help figure out the issue to offer a resolution.


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.