Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
R

New Member

 • 

2 Messages

Friday, October 2nd, 2020 1:20 PM

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web portal. After 5 minutes I received an email saying "We can't unlock this device". How I am suppose to get it unlocked? I have not done any fraud nor I was aware that its locked with At&t. Please help me out ASAP

We can't unlock this device.

Device IMEI number: XXXXXXXX (I have hidden it)
Request number: XXXXXXXXXXX  (I have hidden it)

 

Hi RANA,

 

Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

 

Thanks for choosing us,
AT&T

 

This is an automated email. If you reply to this address, we won't get it.

Accepted Solution

Former Employee

 • 

32.9K Messages

4 years ago

no you cant solve it from india and yes its an expensive ipod now not good for anything else, even in the US you couldnt solve it.

ACE - Expert

 • 

64.7K Messages

4 years ago

You may have not done anything fraudulent but whoever you bought it from apparently did. Bottom line, ATT won’t unlock it. If you were in the US, you could escalate to corporate by filing an FCC complaint but since you are abroad, there isn’t anything you can do. 

New Member

 • 

2 Messages

4 years ago

So this phone is completely useless to me now? I can't solve this from India?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.