Troubleshoot your device issues
R

New Member

 • 

2 Messages

Fri, Oct 2, 2020 1:20 PM

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web portal. After 5 minutes I received an email saying "We can't unlock this device". How I am suppose to get it unlocked? I have not done any fraud nor I was aware that its locked with At&t. Please help me out ASAP

We can't unlock this device.

Device IMEI number: XXXXXXXX (I have hidden it)
Request number: XXXXXXXXXXX  (I have hidden it)

 

Hi RANA,

 

Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

 

Thanks for choosing us,
AT&T

 

This is an automated email. If you reply to this address, we won't get it.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

57.8K Messages

2 y ago

You may have not done anything fraudulent but whoever you bought it from apparently did. Bottom line, ATT won’t unlock it. If you were in the US, you could escalate to corporate by filing an FCC complaint but since you are abroad, there isn’t anything you can do. 

New Member

 • 

2 Messages

2 y ago

So this phone is completely useless to me now? I can't solve this from India?

Constructive

Employee

 • 

27.9K Messages

2 y ago

no you cant solve it from india and yes its an expensive ipod now not good for anything else, even in the US you couldnt solve it.

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.