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Tue, Jan 15, 2019 7:44 PM

Can't unlock iPhone 6s

I bought an iPhone 6s through AT&T and fully paid it off last month. I'm trying to switch over to another service, but whenever I enter a new sim, it says that it's not compatible with my phone and that it needs to be unlocked. So I did what anyone else would do and headed over to the AT&T website to try to unlock it. I entered in my IMEI and it said that my device is active on another account. Prior to this I made sure that my device was deactivated and everything already so I don't know what it's trying to tell me. I can't call customer support because i no longer have service with AT&T and I can't use any other service. 


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Brand User

Community Support


124.3K Messages

a year ago

Hi @tcmedlin1998


Have you submitted an unlock request?


In order to continue the process of a device unlock, you can visit our AT&T Unlock Request Portal for further assistance.


You can also check out our AT&T Things To Know/ Unlock Phone  that will provide more information on device eligibility requirements.


Dwight, AT&T Community Specialist



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