AT&T Community Forums

Cant ulock iphone X by "Device unlock portal"

Hello!

I bought an iphone X two months ago, but i did mistake and choosed option with AT&T provider.

Now i cant use my iphone in Russia cause of lock. I tried one time every two months to unlock my iphone by the "Device unlock portal", it was unsuccessfully.

All the time i see the same message "We can't unlock your device today, try one more time in 1 month".

Could you help me with my case, i dont know what can i do else?

reqest ID - NUL823234752216
imei number - 359408081970735

Thank you.

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Employee

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30.4K Messages

4 years ago

does your phone meet the requirements? unless you paid in cash up front then 2 months does not satisfy a next program not a prepaid phone. below are the requirements

Your device isn’t reported lost or stolen, or involved with fraud.
You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
Your device isn’t active on another AT&T account.
If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
Your service must be active for at least 60 days with no past due or unpaid balance.
AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
If you have a business-owned device, your company must authorize you to unlock it.

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