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dr.ipok's profile



1 Message

Thursday, August 30th, 2018 4:48 AM

Cant ulock iphone X by "Device unlock portal"


I bought an iphone X two months ago, but i did mistake and choosed option with AT&T provider.

Now i cant use my iphone in Russia cause of lock. I tried one time every two months to unlock my iphone by the "Device unlock portal", it was unsuccessfully.

All the time i see the same message "We can't unlock your device today, try one more time in 1 month".

Could you help me with my case, i dont know what can i do else?

reqest ID - NUL823234752216
imei number - 359408081970735

Thank you.

Accepted Solution

Official Solution

Former Employee


32.9K Messages

5 years ago

does your phone meet the requirements? unless you paid in cash up front then 2 months does not satisfy a next program not a prepaid phone. below are the requirements

  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.


Community Support


229.7K Messages

5 years ago

Hello @dr.ipok,


To best service you with your request since you are out of the country, please call +1.314.925.6925 to speak with a representative.


Sean, AT&T Community Specialist

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