The new iPhone 15
CRC0821's profile

Contributor

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2 Messages

Tuesday, May 21st, 2019 8:20 PM

Can't text or call one specific contact but they can contact me

I have an iPhone X and this problem just started in the past 2 weeks. When I try to reply to texts from my mother in law, the text box is green and they don't deliver. When I call her, it goes straight to voicemail. She can text me and I can see them, just can't successfully send a reply. She is not blocked, nor am I. I have rebooted both our phones, deleted her contact, reset network settings, toggled airplane mode, and turned on and off iMessaging. 

I have had no changes to my phone besides the software update, but this problem was not there a few days after the update. My mother in law also has an iPhone X

Please help me! Apple said they have never heard of this problem

Community Support

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231.2K Messages

5 years ago

Good evening @CRC0821,

 

We'd be glad to assist you. Have you made sure that both devices have the latest software update? Please try factory resetting both phones. Check out this support article on Resetting your device for more information. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

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