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New Member

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1 Message

Mon, Jul 20, 2020 8:04 PM

Can't set up cellular on apple watch

I recently bought an apple watch series 5 (GPS + Cellular). I got a new line for my watch added to my account and should be able to set up cellular, but I've been unsuccessful. Every time I try to set up cellular via the watch app on my phone, I get the error message "SVC_EMSI_BE_ERROR". I've called 611 numerous times and unpaired the watch as told, but nothing works. It's been very frustrating. Any advice?

 

Watch: Series 5 with GPS + cellular

Phone: iPhone 6S running on iOS 13.6 (should be compatible with series 5

The watch works fine within the range of my phone, of course.

 

Responses

Brand User
ATTHelp

Community Support

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144.6K Messages

6 months ago

Hi @Miminky

 

Thank you for reaching out to us today. We're sorry to hear about the issues you've been having trying to set up your Apple Watch but we'll be delighted to assist you. What kind of phone do you have? Is it up to date? Have you tried resetting your network settings? Have you tried any troubleshooting? With more details, we'll have a better idea of how to proceed.

 

Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
vronp

Tutor

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27 Messages

5 months ago

Same problem here with iPhone 11.  This same equipment worked easily with TMobile.  Getting things working on AT&T continues to be a chore after 5 weeks of new service.

Robort999

New Member

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75 Messages

5 months ago

On your iPhone, open the Apple Watch application. 

Tap the My Watch tab, at that point tap Cellular. 

Tap Set Up Cellular. 

Adhere to the directions for your transporter. You may need to contact your transporter for help.

New Member

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1 Message

5 months ago

Did this ever get solved? I’m having the same issue. They just keep giving me the same TS steps over and over and expect different results. 

bbcesq

New Member

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25 Messages

3 months ago

 

"I have spent the past 10 days, 2 - 3 hours per day, trying to connect an Apple Watch 6 to AT&T NumberSync cellular service

 

Regarding compensation, the AT&T Supervisor offered to pro-rate the $10/month charge for the days of lost service = less than $10 for the more than 20 hours of wasting my time on constantly feeble AT&T sham efforts to diagnose and resolve this "known" RESCOM0111 issue.

 

AT&T used to be more reliable than Verizon in supporting Apple devices.

 

Clearly, wasting customer time and patience isn't bothering AT&T while they lock us into horrible Customer Experience with Call Center Scripted humans who have no power or expertise in dealing efficiently with recurring problems.

 

One further point:

 

For years as catalogued on this AT&T Community Forum and elsewhere, AT&T has ignored or lagged in addressing the set up issues described for Apple Watch Models 2, 3, 4, 5 & now 6. Currently, AT&T is selling the Apple Watch 6 and its NumberSync Service for the Watch 6 as "easy to set up," and yet AT&T knows that the set up is difficult and impossible. https://www.att.com/brand/apple/watch/

 

Since AT&T is not addressing the set up issues and is not offering adequate compensation for wasting customer time dealing with these issues, it is time for the (Edited per community guidelines) (Edited per community guidelines) to draw AT&T's attention to these technical and customer service issues, and AT&T's misleading advertising of its network's incapacity to reliably connect to Apple Watches now or in the future."

- AT&T webpage misrepresents that the Apple Watch 6 set up will be simple https://www.att.com/brand/apple/watch/

(edited)

New Member

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7 Messages

3 months ago

I could have written this post

bbcesq

New Member

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25 Messages

3 months ago

 

It is also notable that AT&T censored my last post "per Community Guidelines" because they so fear the word "class" in proximity to the word "action."

 

Addressing AT&T Community Guidelines Speech Censor: Let me reiterate that discussing, expressing or referencing the legal concept of "(Edited per community guidelines)" is not a violation of AT&T Terms of Service. Stated directly, the AT&T Terms of Service do not grant AT&T such censorship rights to edit my expressions of ideas on this Forum.  A search of AT&T Forums shows that others have expressed their thinking by referencing "(Edited per community guidelines)s." So why when I post referencing "(Edited per community guidelines)" does AT&T edit my post and leave dozens of other similar posts on its Forums? Such censorship is wrong by AT&T, and draws more attention to my post to investigate AT&T's censorship and its rationale.

 

https://www.att.com/legal/terms.wirelessCustomerAgreement.html https://forums.att.com/conversations/search?q=class%20action&page=1&sortKey=RELEVANCE&sortOrder=DESC

(edited)

New Member

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7 Messages

3 months ago

We want to keep your info safe

We haven't noticed any activity in a while. We're redirecting you for your security.
OK, got it!

New Member

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2 Messages

2 months ago

Hello I have similar issue. 
have Apple Watch 6. ATT going through cellular plan setup it works up until I am supposed to get a text code from att 

the code never comes. Called att customer help. Hours on phone. Promised me an escalation to engineers who would call me back. They never did. 
Any ideas. 

New Member

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7 Messages

2 months ago

Seems like no one in this chat has found a resolution to this rescom0111 problem. I’ve experienced it on my brand new Apple Watch SE an iPhone 11. I don’t see how no one has contacted me to help fix this. Horrible customer service I need help please someone call me. (edited per community guidelines)

(edited)

Moderator

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485 Messages

2 months ago

Hello @Rgr22

Thank you for sharing your concern on AT&T Community Forum. Kindly refrain from sharing your personal details like phone number, email id, address, SSN, Debit or credit card details, etc., as this is a public forum. Your privacy is our utmost concern and hence we are masking your phone number. Have a great day. 

Regards, 
AT&T Moderator

New Member

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7 Messages

2 months ago

Fix my problem not my privacy plz. 

Brand User
ATTHelp

Community Support

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144.6K Messages

2 months ago

Hi @adeutsch1,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

To check if you are able to receive short code messages at all, please try our star services. You can also verify that your carrier settings are up to date.

 

If you are still having trouble, please check at an AT&T store closest to you to have a tech troubleshoot your watch.

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

I've had the same issues with Series 5 and iPhone 6s and now iPhone SE.  The "Set Up Cellular" NEVER EVER works for me.  I've wasted 20 hours on the phone with support, going to the store, back on the phone, pairing, unpairing, restoring backups, canceling the line, creating a new line, etc.  

It simply never works and no one at ATT has an answer for it.  I was told at the store today that my best bet would be to take the watch back to Apple.  It's been one of the most frustrating customer experiences I've ever had, enough to make me consider dropping AT&T entirely.

bbcesq

New Member

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25 Messages

2 months ago

@jw123: I've spent 3 months on AT&T's "Advanced Tech Support" trying to resolve the ERR0093-WS errors that AT&T generates in the Watch app on an iPhone 11 Pro Max and now 12 Pro Max in failing to connect my Apple Watch 6. AT&T's "Advanced Tech Support" is a sham operation of Philippine and off-shore call centers reading scripts for repeating the "Unpair/Re-pair/Power-Off/Power-On/Leave iPhone & Apple Watch off for 4 hours" sequence. AT&T Philippines can't or won't transfer to Advanced Tech Support in the US where the ERR0093-WS, RESCOM0111 and similar errors can be properly diagnosed and resolved. AT&T's "Senior Tech Support" attribute these errors to AT&T's "back - end engineers" who (1) never answer after 3 months of my calling nearly daily, nor (2) seem to have a solution. No one from AT&T returns or makes a promised follow up call.

AT&T's tech support service is abysmal.

AT&T as a brand is now "The Back-enders, sitting on their rumps, telephone company." Alexander Graham Bell would be ashamed of this legacy!

It's like the Monty Python skit: "I'm here for abuse." "No you're not." "Yes I am" except AT&T charges for this water torture, and blasts happy lady marketing Muzak at anyone gullible enough to stay on the Tech Support phone lines expecting help.

(edited)

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