New Member
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4 Messages
Can’t send texts to non iPhone users on different network
I can receive and send text messages to anyone on at&t network but can only receive messages from non iPhone users on other networks like verison. When I send a text to a non iPhone user on a different network it will show on my phone message is sent but recipient never gets my texts.
ATTHelp
Community Support
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231.3K Messages
4 years ago
Hi @DakotaMN2001
Thank you for reaching out to us.
We would love to take a further look into the difficulty in sending messages to your non-Apple contact(s). We will like to know:
if this applies to one contact or multiple contact
what type of message you were trying to send; iMessage, MMS or SMS
when did this begin and is it still going on
if you are using WiFi or cellular data and if they are turned on
Also, we would suggest you use our
Troubleshooting tool to see if this resolves the problem.
Let us know if this helps.
Doyin, AT&T Community Specialist.
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Stiggers
New Member
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4 Messages
4 years ago
Same thing happening to me.
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mkaufman
New Member
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2 Messages
3 years ago
I have had the SAME EXACT PROBLEM for almost 3 years. I have gotten a new iPhone, changed the SIM card, did all the diagnostics, even had ATT higher-level tech person on the phone look into it and they could not give me an answer.
It has been VERY frustrating as I use my phone for work and I can receive texts from anyone on any phone or carrier, but I CANNOT text any Android non-ATT user.
I have a long list of friends and co-workers who have not been able to receive my texts for over two years. All of those people are android users who do not have ATT.
To summarize: Everyone with iPhones receives my texts, regardless what phone carrier they use. Everyone with ATT receives my texts. But anyone who has an android and does NOT use ATT does NOT get my texts.
The strange this is, my daughter is on my same ATT account and has an identical iPhone to mine, and she does not have this problem.
One more thing...if I send the text as a group text, with another ATT or iPhone user attached on the group, THEN the android/non-ATT people do get my texts. But not if I send it to them alone.
I would be eternally grateful if someone could solve this problem. It is a mystery that has been baffling me for years.
Awaiting an answer.... Michelle in Miami.
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dlb88
New Member
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1 Message
3 years ago
I just switched to AT&T and am having this same exact problem. I've never had this issue before, and I'm using the same phone I had before switching over. I've done all of the troubleshooting in settings, and it's still not working. I am so frustrated and ready to switch back!
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barollow
New Member
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1 Message
3 years ago
Yep same problem.
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Yourserviceistheworst
New Member
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3 Messages
3 years ago
Been dealing with this (Edited per community guidelines) for over a year. You have to send the messages with a pic. Att won’t own up to it and cannot fix it no matter how hard they try. Just waiting for the contract to expire to leave them.
(edited)
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BLRW
New Member
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1 Message
3 years ago
I have been looking to switch service providers to Att, however, with this possible issue I am reconsidering. It is crucial for work that I am able to receive and send text messages.
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jefinc
New Member
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3 Messages
3 years ago
EXACT same problem here. Ported my Google Voice number to AT&T and a new iPhone 12 about 10 days ago and have had problems receiving and sending to non iPhones and friends on other carriers. Also cannot receive SMS from online institutions sending authentication codes. Have tried EVERYTHING AT&T has recommended to no avail.
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rshifty
Contributor
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2 Messages
3 years ago
I had this exact same problem when I ported back over from google voice last week!! Before I switched out in mid-2019 this wasn’t an issue, but all of a sudden it is now.
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arghyaju
New Member
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5 Messages
3 years ago
Hi Community members!
any update on this having exact problem after porting from google voice?
Att tech support does not have any clue.
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