Can’t send texts to non iPhone users on different network

Hi @DakotaMN2001

Thank you for reaching out to us.

We would love to take a further look into the difficulty in sending messages to your non-Apple contact(s). We will like to know:

if this applies to one contact or multiple contact

what type of message you were trying to send; iMessage, MMS or SMS

when did this begin and is it still going on

if you are using WiFi or cellular data and if they are turned on

Also, we would suggest you use our
Troubleshooting tool to see if this resolves the problem.

Let us know if this helps.

Doyin, AT&T Community Specialist.

Same thing happening to me.

I have had the SAME EXACT PROBLEM for almost 3 years. I have gotten a new iPhone, changed the SIM card, did all the diagnostics, even had ATT higher-level tech person on the phone look into it and they could not give me an answer.

It has been VERY frustrating as I use my phone for work and I can receive texts from anyone on any phone or carrier, but I CANNOT text any Android non-ATT user.

I have a long list of friends and co-workers who have not been able to receive my texts for over two years. All of those people are android users who do not have ATT.

To summarize: Everyone with iPhones receives my texts, regardless what phone carrier they use. Everyone with ATT receives my texts. But anyone who has an android and does NOT use ATT does NOT get my texts.

The strange this is, my daughter is on my same ATT account and has an identical iPhone to mine, and she does not have this problem.

One more thing...if I send the text as a group text, with another ATT or iPhone user attached on the group, THEN the android/non-ATT people do get my texts. But not if I send it to them alone.

I would be eternally grateful if someone could solve this problem. It is a mystery that has been baffling me for years.

Awaiting an answer.... Michelle in Miami.

I just switched to AT&T and am having this same exact problem. I've never had this issue before, and I'm using the same phone I had before switching over. I've done all of the troubleshooting in settings, and it's still not working. I am so frustrated and ready to switch back!

Yep same problem.

Been dealing with this (Edited per community guidelines) for over a year. You have to send the messages with a pic. Att won’t own up to it and cannot fix it no matter how hard they try. Just waiting for the contract to expire to leave them. 

I have been looking to switch service providers to Att, however, with this possible issue I am reconsidering. It is crucial for work that I am able to receive and send text messages. 

EXACT same problem here.  Ported my Google Voice number to AT&T and a new iPhone 12 about 10 days ago and have had problems receiving and sending to non iPhones and friends on other carriers.  Also cannot receive SMS from online institutions sending authentication codes.  Have tried EVERYTHING AT&T has recommended to no avail.  

Hi Community members!

any update on this having exact problem after porting from google voice?

Att tech support does not have any clue.

Same problem here! I ported google voice number over to a new iPhone 12 mini at the beginning of December. Any resolution? For me, AT&T is pointing at Apple and Apple is pointing at AT&T. 

I finally got it fixed after 1 month.

Its a ATT problem that even after porting is complete , their external sms gateway does not update ur number mapping from GV to ATT in text routing system.

Technical team does not have good will to fix this.They closed 7-8 tickets without investigating much.

I got it fixed through twitter complaint for one.

number.For the other one I had to

complain to ATT VP’s office.After 3-4 days they assigned a very helpful highly skilled lady to my case and it was resolved within a day.

this is the link to escalate the

complaint to highest level

https://investors.att.com/resources/contacts#customer-service

I have checked with the engineer from President's office and the system in question is named METCALS(Text messaging system).They needed to check the owner of the number in this system.It was showing GV and it was fixed by raising a ticket to METCALS team from ATT side.I hope this helps any future customer porting from Google voice or Google FI to ATT.

I have this issue too

Check my answes above