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4 Messages

Mon, Mar 16, 2020 10:43 PM

Can’t send texts to non iPhone users on different network

I can receive and send text messages to anyone on at&t network but can only receive messages from non iPhone users on other networks like verison. When I send a text to a non iPhone user on a different network it will show on my phone message is sent but recipient never gets my texts.

Responses

Brand User
ATTHelp

Community Support

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152.1K Messages

1 y ago

Hi @DakotaMN2001

 

Thank you for reaching out to us.

 

We would love to take a further look into the difficulty in sending messages to your non-Apple contact(s). We will like to know:

 

if this applies to one contact or multiple contact

what type of message you were trying to send; iMessage, MMS or SMS

when did this begin and is it still going on

if you are using WiFi or cellular data and if they are turned on

 

Also, we would suggest you use our
Troubleshooting tool to see if this resolves the problem.

 


Let us know if this helps.

 

 

Doyin, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@ATTHelp

This problem exists for anyone not on the at&t network and doesnt have an iPhone,not just one person. MMS only ones able to read my messages are iphone users and anyone on at&t network. Have also tried switching off and on iMessage and WiFi or data doesn’t make any difference problem still exists. I tried the troubleshooting tools which now brings me here for a solution.

Brand User
ATTHelp

Community Support

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152.1K Messages

Hello @DakotaMN200.

Just to be clear - you can't send send a message to an Android device on another network?

Are you or they roaming, or located outside the U.S.? Do you have AT&T wireless service?

We appreciate you providing just a few more details to help isolate the problem. Thank you!

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

I have the same problem. I have a group txt message with friends. One is on an Android phone and Verizon service. If he is on the list of recipients, my messages do not go through or go through much later (hours) and I don't receive txts until much later. If we remove him from the list, my messages work fine. This group txt has 8 people, the other 6 are all on iPhones on various networks. They have no problem sending and receiving txts with the individual on an Android phone.

I can send individual, 1on1, messages to the user with an Android phone. It seems to only be a complication when using Group Txts

New Member

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4 Messages

@ATTHelp

Correct, I cannot send a message to an android user on another network. Yet I can receive messages from them. My carrier is at&t

Example:

My in-laws have verison and android phones. They can text me but I cannot text them. They are at home most of the time so unlikely not roaming. I bought a new phone and this problem existed on my old phone but still same problem with new phone, iPhone 10.

Brand User
ATTHelp

Community Support

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152.1K Messages

Hello @DakotaMN2001

Thank you for that example!

Have you tried to reset your network settings? Try this: 
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

From your example have you checked if your in-laws might have settings on their end that are preventing them from receiving your messages?

You could also look into setting up advanced messaging to see if that might be a helpful option.

There is also the ability to toggle different features in your message settings to see if any specific feature is what is blocking the outgoing texts.

Also, could you have any security apps that you are using that might be interfering with your text restrictions?

We appreciate your patience as we continue to look into this.

Ayla, AT&T Community Specialist


Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@ATTHelp

So I reset my network settings nothing changed there. It’s not just my in-laws that don’t receive my texts it is anyone who is not on at&t network and using android. I just used them as an example. Only security app I can think of is find my iPhone.

Not really sure if this would be anything, when I purchased the new phone and they were transferring everything over, only the stuff up to the point when I started having the problem downloaded. After that point, any apps, text messages, pictures etc. did not transfer to the new phone.

Brand User
ATTHelp

Community Support

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152.1K Messages

We are seeing the same problem for other iPhone users after a recent software update, @DakotaMN2001.

For anyone who's experiencing the same issue - go to Settings, select Messages and toggle MMS off/on. Check the memory to ensure you have enough memory to receive messages, and delete the message thread and create a new one to test.

If you find the problem continuing sign in to the AT&T Troubleshoot & Resolve tool so we can run tests on our side to check your settings. Thank you!

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

same issue

New Member

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3 Messages

tried this toggle, tried turning phone on and off. Nothing works. Troubleshooting tool gets locked up and never completes. Tried resetting carrier settings also.

New Member

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4 Messages

1 y ago

Same thing happening to me.

New Member

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4 Messages

Update: I just got over 100 text messages from earlier in the week. Not sure what fixed it but I’m getting them and able to send them now.

New Member

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2 Messages

6 m ago

I have had the SAME EXACT PROBLEM for almost 3 years. I have gotten a new iPhone, changed the SIM card, did all the diagnostics, even had ATT higher-level tech person on the phone look into it and they could not give me an answer.

It has been VERY frustrating as I use my phone for work and I can receive texts from anyone on any phone or carrier, but I CANNOT text any Android non-ATT user.

I have a long list of friends and co-workers who have not been able to receive my texts for over two years. All of those people are android users who do not have ATT.

To summarize: Everyone with iPhones receives my texts, regardless what phone carrier they use. Everyone with ATT receives my texts. But anyone who has an android and does NOT use ATT does NOT get my texts.

The strange this is, my daughter is on my same ATT account and has an identical iPhone to mine, and she does not have this problem.

One more thing...if I send the text as a group text, with another ATT or iPhone user attached on the group, THEN the android/non-ATT people do get my texts. But not if I send it to them alone.

I would be eternally grateful if someone could solve this problem. It is a mystery that has been baffling me for years.

Awaiting an answer.... Michelle in Miami.

New Member

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1 Message

6 m ago

I just switched to AT&T and am having this same exact problem. I've never had this issue before, and I'm using the same phone I had before switching over. I've done all of the troubleshooting in settings, and it's still not working. I am so frustrated and ready to switch back!

New Member

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1 Message

5 m ago

Yep same problem.

New Member

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3 Messages

5 m ago

Been dealing with this (Edited per community guidelines) for over a year. You have to send the messages with a pic. Att won’t own up to it and cannot fix it no matter how hard they try. Just waiting for the contract to expire to leave them. 

(edited)

New Member

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1 Message

5 m ago

I have been looking to switch service providers to Att, however, with this possible issue I am reconsidering. It is crucial for work that I am able to receive and send text messages. 

New Member

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3 Messages

5 m ago

EXACT same problem here.  Ported my Google Voice number to AT&T and a new iPhone 12 about 10 days ago and have had problems receiving and sending to non iPhones and friends on other carriers.  Also cannot receive SMS from online institutions sending authentication codes.  Have tried EVERYTHING AT&T has recommended to no avail.  

Contributor

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2 Messages

5 m ago

I had this exact same problem when I ported back over from google voice last week!! Before I switched out in mid-2019 this wasn’t an issue, but all of a sudden it is now. 

New Member

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5 Messages

5 m ago

Hi Community members!

any update on this having exact problem after porting from google voice?

Att tech support does not have any clue.

New Member

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1 Message

4 m ago

Same problem here! I ported google voice number over to a new iPhone 12 mini at the beginning of December. Any resolution? For me, AT&T is pointing at Apple and Apple is pointing at AT&T. 

New Member

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5 Messages

4 m ago

I finally got it fixed after 1 month.

Its a ATT problem that even after porting is complete , their external sms gateway does not update ur number mapping from GV to ATT in text routing system.

Technical team does not have good will to fix this.They closed 7-8 tickets without investigating much.

I got it fixed through twitter complaint for one.

number.For the other one I had to

complain to ATT VP’s office.After 3-4 days they assigned a very helpful highly skilled lady to my case and it was resolved within a day.

this is the link to escalate the

complaint to highest level

https://investors.att.com/resources/contacts#customer-service

New Member

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5 Messages

4 m ago

I have checked with the engineer from President's office and the system in question is named METCALS(Text messaging system).They needed to check the owner of the number in this system.It was showing GV and it was fixed by raising a ticket to METCALS team from ATT side.I hope this helps any future customer porting from Google voice or Google FI to ATT.

New Member

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5 Messages

4 m ago

I have this issue too

New Member

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5 Messages

4 m ago

Check my answes above

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