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Tutor

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9 Messages

Sun, Dec 8, 2019 9:23 PM

Can't send photo in MMS text message from iphone to android

I am unable to send a photo from my iphone to an android device ("green" not "blue" text). The "add photo" icon is messaging is not responsive. 

 

Other details:

iphone messaging iphone to iphone works perfectly.

I can send a plain text from iphone to android. Just not a picture.

I checked that MMS is "on" on the iphone

I check both over wifi and over cellular (turning each off independently)

I have reset my network connections

The iphone has been restarted several times at every step along the way

My wife's iphone which is on the same AT&T account is able to send photos to an android user.

I contacted AT&T support several days ago. They said they also reset my network connections. I have not heard anything since on this open support ticket.

Thanks if anyone can give advice of what to try next!

Responses

Brand User
ATTHelp

Administrator

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112.5K Messages

4 months ago

Hello, @RedCab,

 

Thanks for reaching out on this. Wow! You appear to have hit all the troubleshooting steps. Let's take a closer look. Could you let us know what type of iPhone you have? Thank you!

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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9 Messages

I have an Iphone X.

Tutor

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9 Messages

4 months ago

iphone X

I found a workaround... although I am unable to get a response from the camera icon to the left of the box you type text into when the messaging is green (ie, android), I just noticed that I can select the photos icon in the app band (is that what you call it? At the bottom of the messaging screen) and insert one from there.

So my urgency is gone, but I would like to eventually debug this and return my phone to expected functionality. THx.

Brand User
ATTHelp

Administrator

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112.5K Messages

4 months ago

Thanks for posting back to let us know, @RedCab.

We're glad to hear you are able to create and send messages to Android devices, and appreciate you taking the time to share your solution.

Watch out for the most recent software update for iPhone X, iOS 13.2.3. It includes bug fixes and improvements addressing an issue similar where photos, links, and other attachments might not display in the Messages details view.

Please let us know if you have other questions, or concerns.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

4 months ago

Uh-oh... i actually just tried what I thought would be my workaround and it failed. With the workaround I'm able to place the photo into the text box but when I attempt to send it kicks back an error that I must have MMS enabled on my phone.  I double checked my setting and yes I can confirm that I already do have MMS enabled under "messaging".  Is there another place it needs to be enabled? Thx.

Brand User
ATTHelp

Administrator

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112.5K Messages

4 months ago

Are you using the Messages app or a third party messaging app, @RedCab?

We have not been able to duplicate the error you're reporting. 

When we disable MMS in the message settings, and try to send an image to and Android device we simply get  Exclamation mark icon followed by Not Delivered.

Can you post a screen shot of the error you get?

Kenneht, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

4 months ago

Capture error.JPGError I'm gettingCapture settings.JPGConfirm MMS Messaging is "on"

Brand User
ATTHelp

Administrator

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112.5K Messages

4 months ago

Thank you for the reply, @RedCab!

 

Allow us to assist. First, make sure to power off your phone completely, then after a few minutes, power your phone on again as this action should install the recent software updates on your device.

 

If the issue persists despite the first step, please follow the instructions provided here at software update for iPhone, iPad, and Apple Watch. Before installing updates, make sure you're connected to Wi-Fi.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

4 months ago

My iphone is running the very latest iOS 13.3

I don't know why you think turning the phone off and on would make a difference (this is an apple product not windows 🤣 ) but I did any way to satisfy you.

No change. The error persists. Still can't send a picture in an SMS / MMS text.

Brand User
ATTHelp

Administrator

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112.5K Messages

4 months ago

Thanks for the update, @RedCab!

 

Make sure your device has enough space to receive images and videos.

    1. Go to Settings.
    2. Tap General.
    3. Tap [device] Storage.

Also, back up important messages using iCloud and delete your current messaging threads with the contact. Create a new message to the contact and try sending an image again.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

4 months ago

My iPhone currently shows 11.2 GB unused storage on the phone (not iCloud). Is that sufficient?
Brand User
ATTHelp

Administrator

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112.5K Messages

4 months ago

Hello again @RedCab!

 

Your current unused storage of 11GB should be sufficient. Be sure to check your messaging app's cached data. To find out how much your messaging app is using simply select it from the list.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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9 Messages

I have 47 gb free. I deleted a thread to an android user and texted a pix. Again it fails.

Tutor

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9 Messages

4 months ago

As noted, I have plenty of memory free.

I deleted a entire thread to an android user and then attempted to send a picture on a new thread to that same number.

The problem persists. Unable to send the picture either by tapping the camera icon or the photo app band. Same error message as above stating that I have to enable MMS messaging (which I've shown you is enabled on the phone).

Can you confirm that my AT&T account setting (controlled by AT&T, not the phone) are enabling the MMS messaging feature?

Brand User
ATTHelp

Administrator

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112.5K Messages

4 months ago

Good morning, @RedCab.

Thank you for providing the screenshots, and confirming your software version. Very helpful and peculiar at the same time as the most recent update is iOS 13.2.3.

We can definitely take a look at the messaging settings and dive deeper into this with you in private. Please reply to the PM from ATTCares located in your forums inbox to continue.

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

4 months ago

Not peculiar at all. iOS 13.3 was installed yesterday...Capture ios.JPG

New Member

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1 Message

I have this exact same issue. It has been annoying me for months.

mobilemax

Employee

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796 Messages

Hello,

Try to turn off WiFi and send it. It might be tied to “Settings > Phone > WiFi Calling” being on. You can follow that path and disable or turn off WiFi Calling. I haven’t seen a set fix, but your screen shots show WiFi on and that seems to be one scenario that causes MMS to failed send to Androids. Might be tied to software or system where you could get a new SIM card if the issue persists.

If you’re enrolled in mobile protection, there’s the AT&T Protech app you can download and login in to to chat or call a technical specialist as part of your coverage,

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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9 Messages

I also have this issue. Contacted chat support on 1/18/2020 (Edited as per community guidelines) and was never contacted by the next level support. When I was out today, wanted to send a photo to android user and it failed. iOS 13.3.1 . iphone x. Turned off wifi calling (which I have to have on to use my phone as a phone in my house) and it also failed. What's the solution? Seems to be a real issue on AT&T. Ready to drop it and go to somewhere else. Thanks.

(edited)

New Member

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1 Message

I also am having this issue. Has anyone found a fix?

Traveler

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1 Message

I am having a similar issue. I can not send a photo from my e-mail to my Android Galaxy S8 text app. I have been doing this for years without a problem, up until the last two weeks or so. Help would be appreciated.

New Member

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1 Message

I’m having the same issue, but also know that an Android user is not able to send me photos. So outgoing AND incoming photos are not working.

New Member

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9 Messages

I just noticed that I can't even send MMS text messages to 2 android users..... not just photos.

New Member

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3 Messages

Also have this issue. I can't send MMS to Android, or group texts to any groups that have Android users in them. iPhone XR w iOS 13.3.1

New Member

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4 Messages

I am having the same issue. Apple just sent me a new phone and the issue still exist. I’ve been fighting with Apple for 4 months now to get a new phone and it didn’t fix the problem.

New Member

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3 Messages

I think this is an att network issue not an apple issue.

One thing I forgot to note, the number I transferred over to att used to be a Google Fi number. I wonder if that has anything to do with it.

New Member

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9 Messages

I agree this is an ATT network issue. I have had a new phone and it still occurs. Only thing persistant is ATT. When googling and trying all the things that are suggested, it does not solve it. I even contacted ATT several months ago and was promised a call back from the next level of support and haven't received it. ATT tech support kind of (Edited per community guidelines).

(edited)

New Member

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9 Messages

The other irksome thing is that I also have to use WIFI calling in my house because the network doesn't have good coverage.

New Member

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3 Messages

@sheepdog55 yup I was promised a callback from next level support and never received it either.

New Member

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9 Messages

@mobilemax I have tried with wifi calling on and off. Doesn't make a difference.

New Member

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9 Messages

@RedCab Did you get your issue fixed?

New Member

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9 Messages

@genek149 . Although not apples to apples -- we have used google fi cards internationally and did not have problems. So, dubious.

Tutor

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9 Messages

Haven't had the need to send MMS to an android user in awhile so haven't checked.

New Member

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4 Messages

I just fixed mine. 5 months later and I Finally did it. So, I did a factory reset on the iPhone. When it asked if I wanted to restore the iPhone I selected the prompt that said do not restore apps and data (something along those lines), it’s the last option of the 5. So basically I booted the phone up as a new iPhone without restoring anything. I put my Apple ID in a the phone came up without any of my data in it. I tried the messaging and it worked, group chat with android users and sent a picture to an android phone and it all worked. After this I was unable to get my apps to show up. So I did a restore on the phone from my last back up. All my stuff was back on the phone and the issue with the messaging came back. So I went to settings and reset all settings, the first choice. Once this was completed all of my stuff was on my phone and my messaging is working. Give it a shot guys, hope it works for you. Now, since I got a replacement phone from apple im not sure if the new phone was the fix and I just had to remove the messed up settings that my backup was pulling over, or if the old phone was fine and I just needed to do these step. Unsure, but my phone works now.

New Member

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1 Message

But I think no need of factory reset, because factory reset will erase all data on iPhone, use the chat APP to send photos from iPhone to Android for free, just install the same chat app on iPhone and Android at the same time, and add each other as the chat friend, then select photos to move from iPhone to Android. If have large quantity of photos, we can use EelPhone Mobile Transfer to transfer photos from iPhone to Android.

(edited)

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