Skip to main content
AT&T Community Forums
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

New Member


1 Message

Sat, Jul 11, 2020 12:16 AM

Can't Reset Used iPhone

I bought an iphone XR on Craigslist, but when I turned it on it asked for a passcode. I don't have a way to get back in touch with the seller and when I try to hook it up to my computer to reset the phone it doesn't bring up the screen to do so. I may be doing something wrong - how do you factory reset an iPhone?



ACE - Expert


12.3K Messages

a month ago

Call Apple. It's their phone, not AT&T's. The phone could be stolen and if so, and reported by the original owner, it's probably blacklisted as well.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



3.9K Messages

a month ago

These instructions don’t work?


Those are the only ones.  If they don’t work, the only option is to contact Apple to see if they can suggest something else.

Get started...

Ask a new question