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J

New Member

 • 

1 Message

Sat, Jul 11, 2020 12:16 AM

Can't Reset Used iPhone

I bought an iphone XR on Craigslist, but when I turned it on it asked for a passcode. I don't have a way to get back in touch with the seller and when I try to hook it up to my computer to reset the phone it doesn't bring up the screen to do so. I may be doing something wrong - how do you factory reset an iPhone?

Responses

OttoPylot

ACE - Expert

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12.3K Messages

a month ago

Call Apple. It's their phone, not AT&T's. The phone could be stolen and if so, and reported by the original owner, it's probably blacklisted as well.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dwill05

Master

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3.9K Messages

a month ago

These instructions don’t work?

 

https://support.apple.com/en-us/HT204306

 

Those are the only ones.  If they don’t work, the only option is to contact Apple to see if they can suggest something else.

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