Can't Reach Anybody & Didn't Receive Any Calls Back.
In October one of my Airpods was stolen. I tried asking the person who sold me the phone if AT&T would replace it, he told me that since there was no insurance on the Airpods I couldn't get them replaced. So, I then attempted twice to go through the myAT&T app and get some additional information on any available options. Both times the customer support agent assured to get me help with this and told me to expect a call back within the hour. Neither time did I get a call back. In the past week I've lost the other airpod and I refuse to pay for just an airpod case every month. Let's get this figured out.