Can't Reach Anybody & Didn't Receive Any Calls Back.

Huh? If they are lost or stolen and you don’t have insurance, why would you think you would get a free replacement?

Apple does sell the buds separately for situations like this.

Because I pay for my airpods monthly, why would I assume that AT&T doesn't have insurance on their airpods? So now I have to pay off the first pair and buy another. That defeats the purpose of financing them in the first place. The issue wasn't that I need them replaced the issue is that I'm not getting any response from AT&T, perhaps you didn't read the header.

Because I pay for my airpods monthly, why would I assume that AT&T doesn't have insurance on their airpods?

No no no sweetie YOU don't have insurance on the airpods.  It's up to you to request insurance  (I don't even know if they {Asurion} will insure airpods)

So now I have to pay off the first pair and buy another.

Exactly.  

That defeats the purpose of financing them in the first place.

Um... How?  Oh you mean you bought something you really couldn't afford, so that you financed it monthly.   That's not how any of this works. You still have to pay for things even if they are lost, or broken, or stolen.  Or buy insurance so you only pay a deductible to get a replacement. 

The issue wasn't that I need them replaced the issue is that I'm not getting any response from AT&T, perhaps you didn't read the header.

You already got a response from AT&T you just don't get it.

If you didn't insure them, they aren't covered and they will not be replaced through Asurion. AT&T doesn't replace them anyway, because Insurance is through a third party called Asurion.

  This is like calling the dealership you bought your car from, and set up financing through, and telling them you were in a wreck and you now want them to replace your car, but you don't have insurance.  

     Without insurance you pay out of pocket. Welcome to adulting. 

BTW...  according to a previous response by an AT&T employee airpods are not eligible to be covered by Insurance anyway. That means if they're lost stolen broken, it is not covered and you have to buy yourself a new pair.

https://forums.att.com/conversations/apple/replacement-airpods/614d97c199ef1c5003620d2c

^^ Thank you for explaining this. That is what I meant you all clearly didn't understand that. THIS is why i am trying to talk to customer service about options because that makes no sense. 

Come correct when you come to me. Don't speak down on the internet and not even know what you're talking about. Thanks.

You posted the answer in the beginning of your original post

I tried asking the person who sold me the phone if AT&T would replace it, he told me that since there was no insurance on the Airpods I couldn't get them replaced

How did this ⬆️ not compute?

THIS is why i am trying to talk to customer service about options because that makes no sense.

🤦🏼‍♀️.  You already wrote you spoke to AT&T and that AT&T will not replace them for you. You already are indicating you understand you don't have insurance. 

You're going to spend an hour on hold trying to get a hold of somebody at AT&T who is going to tell you what they already told you. Your options are to continue paying off what you bought from AT&T. And as suggested by @IvanWrongman  contact Apple and buy yourself a pair of PODS without the charging container

If you think AT&T is going to wipe out your installment on the earpods, they aren't. You still have to pay for them.

That's an awfully big chip on your shoulder, I0vV4.

I've made it simple for you and marked the answer.

Don't bother AT&T anymore they aren't going to help you.

You must not be reading because if you were you would have read me say that I was supposed to receive 2 calls from AT&T and that THAT was the issue. No where did I ask for somebody who doesn't work at AT&T to try to rationalize my situation. You must be bored.

Both times the customer support agent assured to get me help with this and told me to expect a call back within the hour.

This is your only legitimate complaint. They should not be promising a call back when they have already told you what options you have. Unfortunately, they tend to do that just to get customers off the phone when they get someone who won’t accept the answer they have been given.