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kumitokki's profile



1 Message

Thursday, June 15th, 2017 3:28 AM

Can't make or receive phone calls

I have an IPhone 7 and I've had it since last December and so far it's been working perfectly. But just recently I've been trying to make calls and have people call me and it kept saying that this number is unavailable or I'm not allowed to make any calls on this line. I've tried resetting my phone and turning it on and off and still nothing. I have to make some important calls and I don't want to use other people's phones because those people will end up calling them instead. Please help as soon as possible!

Community Support


232.7K Messages

7 years ago

Hello @kumitokki!


I can definitely see how inconvenient this issue can be. I will be more than happy to provide you my assistance!


Restarting your phone is always a great first step to take, and I am glad you took the initiative. The next thing you will want to do is identify if the problem occurs everywhere or at a specific location. This will help us narrow down the issue.


If you experience service problems everywhere, please check out the AT&T Troubleshoot & Resolve tool, which provides an excellent guide dedicated to resolve network issues. After you select your phone’s make and model, click on Phone Calls and complete the steps.


Please let us if you notice improvements after this, or if additional assistance is required. We are always here to help!


Have a nice day!


Anabel, AT&T Community Specialist

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