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Tutor

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5 Messages

Fri, Jun 21, 2019 2:14 AM

Can't enable WiFi calling on iPhone 6s

So when my wife tries to enable WLAN calling on her iPhone 6s, here at our house on WiFi, she gets the following error, which AT&T support was not very helpful troubleshooting: 

"Oops! Wi-Fi Calling can't be turned on right now. Please call 611 (APP0008)"

So she bought her iPhone new at an Apple store in China, and when she moved to the US, she went to an AT&T store and bought an AT&T Sim card, and now pays an AT&T bill.  The AT&T rep she talked to said that since it's not "originally" an AT&T phone, it will never work with WiFi Calling.  Does this sound right?

 

We could buy a Verizon SIM card, and stick it in her phone, but I'm afraid we'd run into the same WiFi Calling problem with Verizon, where they'd say it's not "originally" a Verizion phone, so we're out of luck.  Bought a used Microcell booster on eBay too, but I might be out of luck with that as well: https://forums.att.com/t5/3G-MicroCell/Difficulty-logging-in-to-the-activation-website/m-p/5914741#M30636

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ATTHelp

Community Support

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123.8K Messages

a year ago

Hello @cjmdjm

 

We understand the importance of using the WifI calling on your device. Allow us to review this for you!

 

Please know that AT&T WiFi Calling feature requires the cellphone to be AT&T branded with the WiFI network included. If a cellphone was purchased from a 3rd-party/other retailer and is used with different carriers, some device features may be limited. We do apologize for the inconvenience this may have caused.

 

Thank you for reaching out to the community, and hope you enjoy the rest of your weekend!

 

Dwight, AT&T Community Specialist

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New Member

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4 Messages

@ATTHelp 

Wife and I both bought the same iPhone SE ~3 years ago at same location. Both iPhones have the latest Apple ios(13.5).

I have been able to setup Wifi calling on my iPhone but when I try on wife’s phone I get a message that can’t turn on Wifi calling for your account and to call AT&T general customer support number. They directed me to advanced tech support. Rep said that wife iPhone SIM card was the same on that was on our previous iPhone 4 and would need to get the new SIM card for her iPhone SE. While the rep assured me that inserting a new SIM card would not alter any of the functionality or settings of the iPhone I would like to know if this is true. Do I really need to insert a new SIM card?

I do not see Wifi calling listed on her system services but do see it in mine.

Would very much appreciate any and all responses to this problem.

Thank you.

Contributor

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1 Message

8 months ago

can not enable wi fi call on my phone

OttoPylot

ACE - Expert

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11.9K Messages

If the phone is sold by AT&T domestically then you should be able to enable WiFi-C if the phone is WiFi-C capable.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
OttoPylot

ACE - Expert

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11.9K Messages

a month ago

@cjmdjm The MicroCell is not sold by AT&T anymore because it reached its EOL at the end of 2017. The service is still active but will be discontinued as well once AT&T begins to shutdown their 3G network (probably around Feb. 2021 and certainly by Feb. 2022). You need a post paid AT&T cellular account and a land-based internet service such as DSL, cable, or fiber. Satellite or wireless broadband is not supported. What AT&T and us recommend is WiFi-C.

To register/activate a MicroCell you need to use a web-based browser becasue the mobile app has not worked correctly for years. Please refer to my MicroCell Tech Guide (link is in my sig line) for all things MicroCell related.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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