The new iPhone 15
Jose31's profile

2 Messages

Monday, January 8th, 2024 11:32 PM

Cannot unlock iPhone 14 Pro

It’s been 10 days since I got the 

(Your request is taking a little longer than expected. Thanks for your patience. We should have an update for you soon.


Thanks for choosing us,
email and haven’t received any results
please I need help

Accepted Solution

Community Support


231.3K Messages

3 months ago

Hello @Jose31,

Thank you for reaching out to us., we are here to help.


To take a deeper look into this situation for the device unlock, we'd need to move this conversation into a DM.

I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.


 Looking forward to hear back from you.

Bruce, AT&T Community Specialist

ACE - Sage


117K Messages

3 months ago

Are you the original purchaser of the phone? Did you fill out the form correctly as an active AT&T customer? The phone has not been replaced by warranty or insurance?

And the most obvious, is the phone even locked to AT&T. Check in cellular, about phone, Sims status. If it says AT&T it is still locked AT&T. If it says no SIM restrictions it is not locked.


2 Messages

3 months ago

Yes, I did the fill correctly.

The phone has not been replaced by warranty or insurance and yes the phone is locked to att.

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