Troubleshoot your device issues
bilman's profile

Contributor

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1 Message

Thu, Dec 13, 2018 9:59 PM

Cannot unlock a paid off phone

I got a phone via assurion insurance , After paid of my device the site says "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.

ATTHelp

Community Support

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194.9K Messages

4年前

Hi, @bilman,

 

Let's see what we can do to help. To do this, we'll need to look at the device and your account.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

 

James, AT&T Community Specialist

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