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What is happening with 3G?

New Member


1 Message

Thu, Jul 15, 2021 11:25 AM

cannot sign into account do to being overseas

How do I sign in to my account if my phone cannot receive text messages because I am deployed and unable to contact customer service because I don't have cellphone service here and I can't email customer service because I have to be signed in to send the customer service an email. But to be signed in, you need to be able to receive a text message with a verification code which you cannot get while overseas. I know my password, email, and I have the app downloaded on my phone but I still can't access my account.




24.4K Messages

5 m ago

Account access is blocked from outside the us 

ACE - Sage


90.5K Messages

5 m ago

There is no email support for regular customer service. Have you suspended your account during your deployment? Or did you cancel and have your number held?

(neither applies to prepaid)

You may be able to login with a US v p n. 

Otherwise you will have to call, postpaid number for travelers is free 24/7


Military deployment info

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