New Member
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1 Message
Cannot receive verification codes
I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t
New Member
•
1 Message
I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
2 years ago
There are some factors to look for when experiencing challenges while trying to receive verification codes, Huso. Let's discuss them so you can give them a try.
Apps like AT&T Call Protect or other 3rd Party Call apps may block unwanted/unidentified numbers. You may need to check the app and remove the numbers if they are listed. If you do not receive text, we highly recommend verifying the number or email in question is accurate. Contacting the Apps Customer Support is recommended if you cannot verify it online. Our Forums article titled Not Receiving Verification Codes from App - Solutions From AT&T will provide you with more information.
Be sure to check your blocked messages:
Apple:
1. Go to the Settings icon
2. Tap Messages
3. Tap Blocked
4. Tap Edit
5. Tap the minus sign (-) next to the number of the contact you want to unblock
6. Tap Unblock
Also, if you ever run in to difficulties loading websites, check our article to find help and solutions.
If you're still having trouble receiving verification codes sent from websites, let us know because we'll invite you into a direct message to check your account settings for any errors.
Jonye, AT&T Community Specialist
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