The new iPhone 15
cynmermaid's profile



1 Message

Saturday, October 6th, 2018 10:20 PM

Cannot hear calls or video audio

I have an iPhone 7 and yesterday when trying to make a call nobody could hear me. I cannot hear also the audio of new videos recorded (old videos work fine). I also cannot hear voice mesages and I cannot record voice messages. This also applies when trying to use a headphone. However when connected to the car and can hear calls and they can hear me. Tries restarting and all advices I found online wothout luck

Community Support


231.2K Messages

6 years ago

Hello @cynmermaid, we'd be glad to assist you. We invite you to walk through some troubleshooting steps in our Troubleshoot and Resolve tool. Just select your device and the issue that you're experiencing. Thanks for reaching out to us.


Makaela, AT&T Community Specialist.

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