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Thu, Sep 26, 2019 5:35 AM

Cannot get tracking number for claim

Hey there, I’ve recently made a claim for an apple watch, but I cannot get the tracking number. The only options to send the tracking number to is the number for the lost apple watch & an email that is not in use anymore. I was wondering if I call asurion would they be able to help me with this? Because I’ve never received a call from them to tell me if the claim went through fine or not


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Community Support


140K Messages

a year ago

Hello, @DJP2013,


We'd love to help you get assistance on your insurance replacement claim. In this instance, you will need to contact Asurion. Let us know if this helps.


Have a great weekend!


James, AT&T Community Specialist

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