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Janeleroy's profile

Tutor

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6 Messages

Mon, Jun 8, 2015 12:15 PM

Cannot change APN

I bought an iphone 5s from AT&T a few years ago. Last year when I moved abroad, I paid to have it unlocked from AT&T. This summer I am in the US and want to use my phone for the month through Net10. I am able to use it to call & to text, but I cannot use my data plan that I have paid for. I have been told I need to change my APN, but I am not able to manually do this. Net10 & Apple have told me I need to have this done through AT&T. How can I do this? Thank you!

Responses

sandblaster

ACE - Expert

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49K Messages

6 y ago


@Janeleroy wrote:

I bought an iphone 5s from AT&T a few years ago. Last year when I moved abroad, I paid to have it unlocked from AT&T. This summer I am in the US and want to use my phone for the month through Net10. I am able to use it to call & to text, but I cannot use my data plan that I have paid for. I have been told I need to change my APN, but I am not able to manually do this. Net10 & Apple have told me I need to have this done through AT&T. How can I do this? Thank you!


I could be wrong but now that you have unlocked your phone and are using it on another carrier, I don't think ATT could help you even if they wanted to. Your APN settings had to have been changed when you got it unlocked, otherwise you would not have been able to use data on whatever carrier you've been using abroad. I think you need to go through your current carrier to get the APN settings changed.

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Tutor

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6 Messages

6 y ago

Thank you, that makes sense to me. I was surprised when the current carrier told me they couldn't help. I will try again!

Busternutt

Professor

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3.2K Messages

6 y ago

I don't have my wife's iPhone in front of me (she's at work), but on my android, I can change the APN settings myself. Does Apple really have the APN settings locked down?



"Customers helping customers; not always successfully"

Tutor

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6 Messages

6 y ago

I am suppose to be able to do it by going through Settings > Cellular > Cellular Data > APN. But Cellular Data isn't something I can click through on my phone, it is just an on/off button. 

Busternutt

Professor

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3.2K Messages

6 y ago

When it is "on", is there an "add" or "+" or menu button?



"Customers helping customers; not always successfully"

Tutor

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6 Messages

6 y ago

No, it is just the green slide button. 

(Ps. Thank you for your help!)

Tutor

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6 Messages

6 y ago

unnamed.jpg This is how it looks.

Busternutt

Professor

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3.2K Messages

6 y ago

From this article, looks like your current carrier (not Apple or ATT) has locked you out.

 

https://support.apple.com/en-us/HT201699



"Customers helping customers; not always successfully"

Tutor

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6 Messages

6 y ago

Thank you for your help!

I found this article that helped me solve my problem: http://smartphonematters.com/how-to-setup-web-data-and-mms-for-your-iphone-running-ios-6/

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