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darinc's profile

New Member

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2 Messages

Tuesday, May 3rd, 2022 3:18 PM

Cannot add cellular plan to Apple Watch 7 via Apple Watch App

Hi, 

Wondering if anyone has come across this issue. I added a cellular plan to my account for my Apple Watch 7. From the Apple Watch App on my iPhone XS Max, I receive the following message when I try to Set Up Cellular. "Oops!, That wasn't supposed to happen. Give us a minute and we'll get it fixed do you can try again (EDS0243). I cannot get past this screen. 

I've already spent several hours on the phone with AT&T support and they cannot seem to resolve this. I went to an AT&T store as well and they were not able to resolve. 

We've done the following several times but nothing is working. 

1) Verified that the correct IMEI and EID number is on the account. 

2) Reset the watch several times and re paired it with the phone. 

3) Deleted the Apple Watch App from the phone and reinstalled it. 

Has anyone come across this before?

Thanks,
Darin

Community Support

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232.2K Messages

2 years ago

We want to help get your Apple Watch connected to our cellular network, @darinc

 

Thanks for sharing the troubleshooting steps you've tried thus far. How long have you been receiving this error? We're asking because after researching the error using our resources, we've concluded that this is a back-end connectivity issue. The resolve here would be to wait 1-4 hours then try adding your cellular plan again. 

 

Please keep us updated on how this works for you.

 

Sydne, AT&T Community Specialist

New Member

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2 Messages

2 years ago

This has been going on for several days and I try multiple times each day.

I do believe that this is a problem on the back end however I'm sure others are adding cellular plans to their watches daily without issue. 

Any suggestions on how to get this resolved quickly?

Community Support

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232.2K Messages

2 years ago

Thanks for your response, @darinc

 

The on-device plan purchase and service set-up process is designed to be self-healing. Many errors can be addressed by waiting the allotted time, restarting the device, and making an additional attempt. 

 

In order for us to take a closer look into this, we'll need to meet in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, please try signing into our Device Support tool to allow it to run a complete diagnostics on your device. 

 

We'll chat soon!

 

Sydne, AT&T Community Specialist

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