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1 Message

Sat, Sep 21, 2019 12:03 AM

Cannot activate new iPhone 11.

I purchased an additional line to my existing wireless plan. I am unable to activate the new line/phone. I tried using the webpage, but it gives me an error message:

ACT107 : Looks like there aren't any numbers eligible for activation on the associated account.

  • For help, call us at 866.895.1099.
  • If you're activating an insurance replacement device, call us at 866.895.1099.
  • If you're activating a device purchased from a retail partner and a new, unused SIM card, go to, or call us at 800.331.0500.

I tried calling AT&T for 4 hours today and no one could help. I was transferred from department to department without any help. Can someone please help me? I assumed that activating a new line would not be difficult.


Brand User

New Member


120K Messages

8 months ago

Hi @Iphoneuser123,


Thank you for reaching out to us for assistance! We'd love to see what we can do on our end to help but first we would need a little bit more information.


Where did you purchase your new iPhone 11? Does the device have an AT&T SIM card currently in it? Were you provided with a new number or did you port one over? 


For quicker and more hands assistance, you can also visit your Local AT&T Store.


Here to help!


Chasidy, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


3 Messages

Was this ever resolved? Currently having the exact same problem. I added two lines (new numbers) for a promotion and picked up the phones at an AT&T store. They both also have SIM cards installed.

New Member


1 Message

2 months ago

Has this been solved? I'm having the same problem right now. Ordered the phone from att online and was delivered via a local store. Call the one number and after waiting 45 minutes, they send to the other number. Call that one, and they sent us back to the first number.

New Member


1 Message

I'm switching my service over from Verizon to ATT and aaving the same issue (ACT 107 msg). This is a simple SIM card swap (iPhone XS), should be an IMEI and ICCID number entry to complete. Now it's waiting on hold for support

First number was a 30-40 minute wait, now transferrring to another number - 40 minutes so far. Come on ATT, this is onboarding 101, get it right. 5 more minutes and I'm going back to Verizon.




10.4K Messages

@potential_customer was the phone unlocked from Verizon?

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.