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saker04's profile

Contributor

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3 Messages

Thu, Sep 12, 2019 9:33 PM

Can not receive calls from Verizon

Why am I not able to receive calls from my mother who is a Verizon customer? It just tells her that I have call restrictions 

ATTHelp

Community Support

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180.5K Messages

2 y ago

Hello @saker04,

 

We'd be more than happy to take a closer look into why you're unable to receive phone calls from your mother. We'll need some more details in order for us to better assist you. What is the exact message that is being played when she calls you? How long has this been going on? What kind of cell phone are you using? Are any of your other contacts experiencing this same issue when they call you? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

Contributor

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3 Messages

2 y ago

No Verizon customer cannot contact me. I have an iPhone but my husband and son have an LG and theirs is doing the same thing. The message states that the phone you are trying to contact has restrictions. I can’t receive calls from them or text messages but they can contact other AT&T family members.

Contributor

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3 Messages

2 y ago


 
 No Verizon customer can contact me. I have an iPhone but my husband and son have an LG and theirs is doing the same thing. The message states that the phone you are trying to contact has restrictions. I can’t receive calls from them or text messages but they can contact other AT&T family members.

 

 

ATTHelp

Community Support

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180.5K Messages

2 y ago

Hello @saker04,

 

Thank you for letting us know. We'd like to investigate this further. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

New Member

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1 Message

2 y ago

I can suddenly not make calls to ATT numbers in 903 area code. My daughter, business partner and best friend. It tries and clicks right back out. I am on Verizon

Just started last week. What is the issue. We have all reset our phones

New Member

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1 Message

I am also having this issue -- only with ATT phones in my area code of 601

New Member

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2 Messages

1 y ago

Someone in my family can't call me or my wife. They have Verizon and we have AT&T. This started about 2 months ago. We can call her but she can't call us. Verizon said it is an issue with AT&T. Help!

New Member

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1 Message

1 y ago

I am a Verizon user and am having issues calling my family members who have AT&T. This started last Friday (August 21, 2020). They can call me, text me. But I can’t call them. I can FaceTime them, if they have an IPhone, but I can’t do a regular cell call to them. Any reason why this is happening?!

New Member

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2 Messages

1 y ago

we figured out there was something in the settings that was preventing their phone from making the call. You don't need to do a factory reset but try to reset the setting to default. You may need to sign out of your account and then sign back in. Our issue was with an android device so an apple device may be a different fix but sounds like the same issue

New Member

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3 Messages

1 y ago

I am a Verizon Wireless customer and calls to any of my contacts who are AT&T customers and have a 215 area code are not able to be completed.  I get a dialing screen and then a call ended screen.  I just spent a good amount of time with Verizon who ran diagnostics on my phone.  Everything is fine on my end. 

New Member

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1 Message

1 y ago

I to have Verizon and can't call any ATT customers in the 765 area code. 

New Member

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2 Messages

1 y ago

I am a Verizon customer that hasn't been able to call ATT numbers in the 253 area code.  Factory reset phone,  new replacement phone,  new sim, no SD card, troubleshooting with Verizon all the way up to the NOC and they say the issue is not on their end.  So frustrating

Contributor

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4 Messages

1 y ago

I can't call ATT numbers in 903 area code.  Get the calling screen then call ended screen.

I have verizon service and an android device.  All other calls work.

(edited)

New Member

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4 Messages

1 y ago

What are the last 4 digits of the phone number.  Are they. Like 1122. Or 1234.  Or 1111.  My guess is that due to all the spam calls they have issues some sort of block (with or without the customer knowing)   

New Member

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2 Messages

1 y ago

I'm on verizon and I can't call many ATT numbers and no one is helping...

New Member

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2 Messages

1 y ago

someone had the audacity to tell me a cell tower is down and it should be fixed in a month. Doesn't make sense. I genuinely don't think ATT knows how to fix this problem. At least not these guys on the forums. Maybe the people with actual degrees on the back-end know.

(edited)

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