The new iPhone 15
DearLord's profile

1 Message

Tuesday, November 28th, 2023 4:52 PM

Can not make or received calls

I have a iPhone 14 Pro Max ; I have prepaid card not due until dic 11. I can not make or received phone calls ! What’s wrong? Thanks 

Community Support


229.9K Messages

3 months ago

Hello @DearLord ,

I grasp the situation, and would like to offer alternative steps to resolve the issue. 


You can try resetting network settings which might help you. To reset your network, 


1. Open settings app
2. Select general 
3. Scroll to and select Transfer or Reset iPhone 
4. Select reset 
5. Reset Network Settings 
6. Select Reset Network Settings again to confirm. 

You can find more detailed information on our website. Let us know if this helps! 

Thank you for posting on the AT&T Community Forums!

Gary, AT&T Community Specialist


ACE - Sage


116.1K Messages

3 months ago

I would recommend you log into your prepaid account and check the status of your service. Refill expiration as well as plan expiration dates.

You say your refill isn't due till December 11th, but it's always the first place to start anyway.

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