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b99741005's profile

6 Messages

Thursday, October 26th, 2023 2:10 AM

Can I use the locked iPhone 15 Pro Max Abroad with Foreign Carrier?

I'll be signing up a new contract with AT&T and when I do this, I can get nearly half the discounted price of iPhone 15 Pro Max from AT&T without trading in my old phone. Surely it will be a locked phone before I pay off the plan in 36 months. During this "locked" time, will it still be locked if I travel abroad and have my foreign country carrier's eSIM directly installed in this new phone right away out of box? Do I need to activate this iPhone with my AT&T number in the US first before bringing it abroad for use abroad with my foreign number? Thanks!

ACE - Master

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10.9K Messages

8 months ago

As long as the phone is locked, you won’t be able to use a non-AT&T SIM in it.  That’s what “locked” means.  If you want to use the phone with a foreign carrier’s SIM, you’ll have to pay the phone off fully to get it unlocked, and if you pay the phone off early, you may lose the monthly credits you’re getting to offset the monthly installment cost of the phone.

Of you want an unlocked phone, buy it from Apple, and pay Apple, although you’ll lose the AT&T credit promotion.

(edited)

6 Messages

8 months ago

@dwill05 How do we make sense of it? Is it true that people who travel abroad are not allowed to use their own phone number from another country? There are a lot of people who are doing international business and need to travel abroad frequently. If it's locked to US AT&T only, they are not able to pick up the phone calls from the other country and the beautiful intent of the dual-SIM design will be ironic in such context... Thanks for the reply tho.

@ATTHelp Your feedback would also be appreciated. Thanks!

ACE - Master

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10.9K Messages

8 months ago

@b99741005  Whether you think that’s how it should be or not, that’s how it is.  Both SIM slots on a locked phone are locked to AT&T and one of the requirements for a phone being eligible for unlocking is that it’s fully paid off.  You can reading the unlocking requirements here.

https://www.att.com/deviceunlock/

As for other people, they are either paying for the international day pass of $10/day ($100 per billing period), oe they have an unlocked phone.

Community Support

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232.8K Messages

8 months ago

Hi b99741005, we understand your concern, and we want to help you.

To answer your question, you won't be able to use an eSIM/SIM with a different service provider or international carrier when you're in an installment plan. To use an eSIM/SIM with other service providers, the device must be paid off and unlocked.

You can use the same number when you are traveling to any other countries by International Day Pass.

The International Day Pass covers land roaming expenses in covered countries at $10 per day. There is a cap of 10 charges/$100 per bill cycle. 

  • Pay a daily fee for each 24-hour period that you talk, text, or use data within an included country. Only one daily fee is charged even when you travel to multiple included countries in the same day. The daily fee applies to each line on your account using International Day Pass. 
    • 1 line will be charged a $10 daily fee.
    • For each additional line on the same account used in the same 24-hour period, there’s a daily charge of $5.
    • Only pay for the days you use, no extra charge after 10 days per line, per bill
    • You can see a list of included countries.

·          Learn more about our International Day Pass.

Hope the above information helps!

 

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist 

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