Can I reuse an iPhone X?

Hello scotter888,

We are unable to make the decision of allowing the device to be reactivated on the network. Once the insurance claim was processed and you received the replacement, the original device becomes property of Asurion. Please contact Asurion to discuss available options. We are unable to determine if there is an option to pay for the device.

We hope this helps. 

Thank you for using AT&T Community Forums.

Sye, AT&T Community Specialist 

No you can’t re use it. It belongs to assurion and will never work on any network

is there a way to contact assuring and pay them to release the phone back to me?

They won’t release it back to you. They own it and want it back. It’s like getting your car stolen and the insurance buys you a new car. When the car is found they don’t let you keep the recovered car. The insurance keeps it and sells it to recoup some of the money

Hello @scotter888! We are glad to hear you found your iPhone X !

For you to use the lost device that was blacklisted, you will have to return the replacement device (iPhone 12 mini) to Asurion as ACE member previously stated.

Here is the Asurion number 888-562-8662,  Mon - Fri 8am -10pm EST & Sat - Sun 9am-9m EST

We hope this is helpful! Thank you for reaching out to the community!

Rhoda, AT&T Community

I understand what your saying but I would think if the original owner of the phone was willing to compensate the insurance carrier for the issuance of the second phone (which was traded in on the iPhone 12 mini) they would be made whole and the iPhone X could be put back in use by the original owner. 

This is all going in circles and I hate to just destroy a perfectly good phone, but am not saying any other option here. It’s a shame. 

Whether or not Asurion takes a payout or makes a deal for the original phone that was lost and then found is something that has to be worked out with Asurion alone.  AT&T doesn’t have a nickel in it.

Will do…thanks for all of your input.