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AT&T related help: Unlock your AT&T phone or device
Monday, September 19th, 2022 2:41 AM
4 months ago
ACE - Expert
Your phone will stay unlocked. Erasing or setting back to factory settings won’t change that.
ACE - Sage
If it was hacked instead of legitimately unlocked, it might be possible.
Was approved for my device to be unlocked but never received an unlock code. What do I do now?
You posted in "Apple", as in iPhone... IPhones do not have or use an unlock code.
Hi Feliciajacops, we want to help unlock your phone!
What our ACE stated is true, iPhones do not require an unlock code all you have to do is turn off the device, insert a non-AT&T SIM Card and power back on the device. Check out our AT&T Device Unlock Instructions for every device make.
If you do not have an iPhone, we recommend checking your spam/junk folder for an email from us with the unlock code. You can also check your text messages for the code. If this doesn't help, no worries. Reach back out to us with the device make & model, and we'll pull you in private and help unlock your device on our end.
Keep us updated!
Rhoda, AT&T Community Specialist
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