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nolanguy's profile

1 Message

Saturday, September 23rd, 2023 9:43 PM

Callers can't leave voicemails

I can receive and answer calls but people calling me cannot leave a voicemail. It rings a few times and then gives the 'call cannot be completed' error message.

Accepted Solution

Official Solution

ACE - Sage


113.6K Messages

3 months ago

Have you ever set up your voicemail? If you're not sure, call AT&T and have them reset your voicemail box.   Then set it up fresh by pressing and holding the one and following the prompts to set up your voicemail box

Community Support


225.7K Messages

3 months ago

Hi @ljsumner! We are here to help with your Voicemail service concern! 


Please make sure that your do not disturb, airplane mode and call forwarding is turned off as they may interfere with your voicemail service. Also, confirm your wireless coverage in your area as you need a wireless connection to receive voicemails. 

We'll need some additional details in order for us to better assist you:

  • How long has this been going on?
  • What is the make and model of the cell phone that you're using?
  • Did you previously successfully set up your voicemail?
  • Also, have you recently gotten a new cell phone or made any changes to your voicemail before this occurred?

 Lastly, check out our helpful Troubleshoot & Resolve Tool to help fix your voicemail service concerns. You'll need to navigate to fix my wireless>sign in to start


Let us know if this helps!

Thank you,

Susan, AT&T Community Specialist

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