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Nickaest22's profile

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Thursday, September 15th, 2022 2:00 PM

Caller ID name

My caller ID says my name in the app under people and permissions, but when I call someone it still reads as the name of my mothers business account on the phone. Is there any other way I can change it?

Accepted Solution

Official Solution

Community Support


221.4K Messages

1 year ago

Hi , we are here to help with your Caller ID inquiry!


People may need to clear your number from their Caller ID record for your new name to appear. A few more details to keep in mind about Caller ID are:

  1. The caller ID name displays on phones that have Caller ID. It doesn't override a name saved in a wireless device
  2. It can take up to 72 business hours for Caller IDs to show an updated Caller ID name.

We hope this information helps! Reach back out to us if you have additional questions. Thank you for reaching out to the AT&T Community Forums!


Rhoda, AT&T Community Specialist

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