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OldSubSailor's profile

New Member

 • 

4 Messages

Mon, Jun 27, 2022 3:32 PM

call protect

I am unable to report spam or unwanted texts any more. When I press and hold the message the list of options i.e. more no longer appears; which means the option to fwd the text is no longer there. All that I get is a little box at the bottom of the message containing the following options: Pin, Hide Alerts, Mark as Red, Delete. 

iPhone Xr

iOS15.5

ATTHelp

Community Support

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195.8K Messages

2分前

Hey, ! Allow us to introduce you to the AT&T ActveArmor app!

 

The AT&T Call protect app has retired. This explains why you're experiencing difficulties using the app. You'll find the same features in the AT&T ActiveArmor mobile security app. You must download the app to avoid service disruption.

 

Once you've installed the AT&T ActiveArmor mobile security app, uninstall the AT&T Call Protect app. You can find out how to download the AT&T ActiveArmor mobile security app on our website.

 

The basic features of AT&T ActiveArmor mobile security are free to all AT&T wireless postpaid and prepaid customers. You can upgrade to include advanced mobile security features for $3.99/per mo. per line if they are not included with your price plan.

 

If you have trouble accesing the app, please let us know so we can look into the matter.

 

Thank you for connecting with the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

New Member

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4 Messages

2分前

Thank you for your reply.

 I have both applications installed on my iPhone, however, I missed that Call Protect was retired.

I also brought this up with the Apple Community and was provided a bit of information. The Press and Hold functions are part of the iOS; evidently the difficulty the press and hold concern is not related to the applications however, and it seems to be something odd is going on with the phone and/or latest version of iOS.

Somehow; it looks like I have it working again, but extra steps are now required in some messages. 

(edited)

ATTHelp

Community Support

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195.8K Messages

2分前

Hello @OldSubSailor. Thank you for letting us know that you were able to download the AT&T ActiveArmor app and that everything is working properly now. 

 

Thank you for contacting us through AT&T Community Forums. 

 

TT, AT&T Community Specialist

New Member

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4 Messages

2分前

It looks like the spammers have figured out a way to defeat the reporting method. They are sending spam texts as pdf files. When I try to forward the message as instructed by the AT&T ActveArmor app, they are not being delivered now. "Regular" spam text messages are going through. 

They are also using email addresses rather than phone numbers. 

I think that this is a new methodology that AT&T needs to address. 

(edited)

ATTHelp

Community Support

 • 

195.8K Messages

2分前

Thank you for returning and letting us know that you're having trouble forwarding spam texts using the AT&T ActiveArmor app, !

 

We understand the importance of keeping your personal information secure, so we'd like to share some other methods avaiable for reporting fraud & spam. 

 

We're committed to protecting all customers from phone, text, and email fraud. Using our Fraud & security resources to report spam text messages will help stop spammers. Remember to not engage in suspicious text messages and forward them to 7726 (SPAM). You can also use our security support form to report unwanted calls & texts.      

 

Please let us know if you have additional concerns.

 

Thank you for visiting the AT&T Community!

 

Jonye, AT&T Community Specialist

New Member

 • 

4 Messages

2分前

As I said, I am unable to forward the messages, pdf , to 7726 that spammers are now sending. THAT  is an additional concern that you need to address. 

ATTHelp

Community Support

 • 

195.8K Messages

2分前

Thank you so much for the clarification, !

 

We understand that you're having trouble forwarding your spam messages. We shared the additional resources for that reason. Please use the form previously provided to report unwanted text messages & calls.

 

Let us know if you require further assistance.

 

Thank you for sharing with the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

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