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Contributor

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7 Messages

Fri, Jan 10, 2020 2:31 AM

Call protect

Both my husband and I use Call Protect. We got new iPhones. On my new phone I can log into the Call Protect app without a problem. On my husband’s phone every time I try to sign in to the as soon as I enter the pin code it tells me that “we hit a snag try again later” I have deleted the app. Allowed it to Delete the data. Done a hard reset on the iPhone. Turned it off and back on again. Just for the heck of it. And then download it and reinstall the app. Same problem.

Responses

Brand User
ATTHelp

Administrator

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108.5K Messages

1 month ago

Hello @raroche,

 

We're sorry to hear that you're experiencing this issue while trying to set up the AT&T Call Protect app on your husband's cell phone. We recommend that you go ahead and completely remove the service from your husband's wireless line on myAT&T, delete and reinstall the AT&T Call Protect app again, then try setting it up once more to see if you still get that same error message. Please keep in mind that uninstalling the Call Protect app doesn’t remove the service from your account. You can follow the steps at this link to Remove AT&T Call Protect on myAT&T. Let us know if this helps!

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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7 Messages

HI, well - no joy. I removed Call Protect from that phone. Removed the app from husband's iPhone, then did a hard reset. Then I reinstalled it and tried signing in again. same "we hit a snag..." message.

Thanks

Ronnie

Brand User
ATTHelp

Administrator

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108.5K Messages

Hello @raroche,

 

Thanks for giving that a try. We'll need some more details in order for us to better assist you. Are you seeing any error codes being displayed along with that error message? If so, please provide the error code as well. Also, is your husband's cell phone running the latest available software update? We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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7 Messages

I can't reply on your last comment - iPhone is running 13.3 and it is brand new. Exact error is - a pop on screen --- "We Hit A Snag. The system is currently unavailable. Please try again later." with no error number(s.) I also just tried adding his phone via my account online and got confirmation and a request to access his contacts. So I tried to sign in again and same message. My iPhone gave the error the first two times I tried it and then signed me in.

thanks

Brand User
ATTHelp

Administrator

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108.5K Messages

Thank you for getting back to us @raroche,

 

We apologize for the inconvenience and have our techs working on the error now. The build will be 100% complete  on 1/14/20.

 

Chasidy, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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7 Messages

Hi - so it's the 18th of January - there have been no updates to the Call Protect app in the App Store and we still can't log in. Thoughts?

Contributor

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7 Messages

@ATTCares do we have any idea when this update will happen?

Contributor

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7 Messages

1 month ago

thank you!