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bmckenz916's profile



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Mon, Oct 15, 2018 9:22 PM

Brand New iPhone Return Lost in Mail

I sent back my brand new iPhone XS about 4 days after i had it.  I called up ATT first and let them know i wanted to return it, and they said to use the prepaid shipping label.  So i did.  I dropped it off at a USPS location on 9/24/18.  On 9/26/18, it said "picked up by shipping agent".  The status has not changed from that since almost a month ago.  I have called up ATT multiple times to see what can be done about this issue, and i NEVER get a straight answer.  I am not paying for a phone that i DO NOT have.  Someone please help!


Community Support


196.2K Messages


Hello, @bmckenz916,


Let's look into your return shipment. To do this, we'll need to look over some account information.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.


James, AT&T Community Specialist

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